Adding last comment to K1000 Service desk email notifications?
I would like to add the last comment to the email notification that sends each time a ticket is updated. Is this possible?
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I've tried adding this to the email, and the email I get when a ticket is closed does not have the last comment, instead the user gets an email stating "$change_desc" at the end, which makes no sense to them. - NBBN 9 years ago
Answers (1)
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Posted by:
jknox
12 years ago
If it's not there, add $change_desc to the Ticket Change Notification email template.
Service Desk>Configuration>Queues>your queue>Email on Events: [Customize Emails]>Ticket Change Notification
$change_desc will give you the latest update and $ticket_history will give you the full ticket details.
