Daily Kace Open/Closed Report
Anyone know how to create a script to give me a brake-down of open and closed tickets by day?
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http://www.itninja.com/question/open-help-desk-tickets-and-closed-within-past-7-days - nshah 9 years ago
- Calls with a log date of today (any Status)
- Calls with a close date of today
- Calls with an Active Status
That will tell you what new calls you have logged, what calls have you closed and what your backlog is. All of which can be done easily using the reporting wizard. - Hobbsy 9 years ago