Uninstall Proventia Desktop 8.0.675.1870
Hi ,
I am creating the uninstall package for Proventia Desktop 8.0.675.1870, Agentremove.exe is the utility which is used to uninstall the Application.But the problem here is,the proventia is password protected.so uninstallation is not happening ,it is displaying the message "Agent protection is ON contact your administrator to disable". RapApp.exe is causing this problem, we have stopped the service by "RapApp.exe" -ap <password>. after running this exe the service will stop and a pop-up will appear by saying "Proventia is disabled ".We need to click ok button then it will stop the service,i am not able to suppress this popup.please suggest me how to proceed and suppress the popup.
Thanks
I am creating the uninstall package for Proventia Desktop 8.0.675.1870, Agentremove.exe is the utility which is used to uninstall the Application.But the problem here is,the proventia is password protected.so uninstallation is not happening ,it is displaying the message "Agent protection is ON contact your administrator to disable". RapApp.exe is causing this problem, we have stopped the service by "RapApp.exe" -ap <password>. after running this exe the service will stop and a pop-up will appear by saying "Proventia is disabled ".We need to click ok button then it will stop the service,i am not able to suppress this popup.please suggest me how to proceed and suppress the popup.
Thanks
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Posted by:
aogilmor
15 years ago
unlikely anyone here knows the answer to a vendor password protected installation problem. what does the vendor say?
Posted by:
anonymous_9363
15 years ago
I don't normally like the brute-force approach but if there really is no means to suppress that message box, why not just kill the process? I'd suggest a WMI-based script, rather than using, say, TaskKill or PSKill, because you can test whether or not the task was killed much more cleanly that way. There are many examples of process handling WMI scripts if you Google for them. Alternatively - and this is REALLY ugly - you could try using AutoIt (or similar) to automate the clicking of the OK button.
Posted by:
anonymous_9363
15 years ago
Presumably you mean that it's NOT killing the process. Does PSKill (part of the free SysInternals process toolkit) kill it? If so, you may have to resort to using that instead. Not pretty, but...
Posted by:
aogilmor
15 years ago
Gee, I wonder what the vendor would say....
It always amazes me that developers will try all sorts of random BS rather than just visit a vendor web site, make a phone call or send an email. Some vendors are really crappy, but most would like to see their products deployed successfully. A fair number will have support docs that address known issues. But I've never worked with Proventia so I don't know. Has OP tried tech support? Maybe OP could report a bug and get it fixed, help others having the same problem.
It always amazes me that developers will try all sorts of random BS rather than just visit a vendor web site, make a phone call or send an email. Some vendors are really crappy, but most would like to see their products deployed successfully. A fair number will have support docs that address known issues. But I've never worked with Proventia so I don't know. Has OP tried tech support? Maybe OP could report a bug and get it fixed, help others having the same problem.
Posted by:
anonymous_9363
15 years ago
Gee, I wonder what the vendor would say....Gee, Owen, now I have to make the magic incantation at you. Ready?
B
M
Therefore, the support dance goes like this: send email.....hold breath....and hold.....and hold....and hold....and....
Posted by:
aogilmor
15 years ago
Gee, I thought the magic incantation was supposed to bring the deployment fairy :-)
Seriously though, I'm sure that IBM has a support web site with forums, support docs etc. That's the first place (not the last) the I would go....especially if I had some sort of password encoded install. I didn't see any indication the OP had pursued that route.
Seriously though, I'm sure that IBM has a support web site with forums, support docs etc. That's the first place (not the last) the I would go....especially if I had some sort of password encoded install. I didn't see any indication the OP had pursued that route.
Posted by:
anonymous_9363
15 years ago
I didn't see any indication the OP had pursued that route.I didn't see you express any surprise at that scenario, either. LOL. 2009's turning out well so far, isn't it?
Posted by:
dunnpy
15 years ago
poojasri,
I've just re-read your original post and realised you are calling "RapApp.exe" -ap <password>.
I've had some dealings a while ago with Black Ice (previous name for Proventia Desktop) and used "RapApp.exe" -aps <password>
I'm unable to find any documentation (I think you need to log onto the support area and I no longer have those details) as to what the "s" does in addition to "ap", but I know it did work correctly in my environment. I could guess at 'service' or 'silent' which may help with your pop-up message.
This command line did work for the answer to this post.
Hope this helps - please update thread after trying,
Thanks,
Dunnpy
I've just re-read your original post and realised you are calling "RapApp.exe" -ap <password>.
I've had some dealings a while ago with Black Ice (previous name for Proventia Desktop) and used "RapApp.exe" -ap
I'm unable to find any documentation (I think you need to log onto the support area and I no longer have those details) as to what the "s" does in addition to "ap", but I know it did work correctly in my environment. I could guess at 'service' or 'silent' which may help with your pop-up message.
This command line did work for the answer to this post.
Hope this helps - please update thread after trying,
Thanks,
Dunnpy
Posted by:
poojasri
15 years ago
Dunnpy,
Thanks a lot for your post.It worked silent by giving the command "RapApp.exe" -aps <password>.
Procedure to Uninstall Proventia if is password protected
1)Run RapApp.exe -aps <password>
2)Run AgentRemove.exe. it will uninstall Proventia .
Dunnpy thanks a lot for your timely help.
Poojasri
Thanks a lot for your post.It worked silent by giving the command "RapApp.exe" -aps
Procedure to Uninstall Proventia if is password protected
1)Run RapApp.exe -aps <password>
2)Run AgentRemove.exe. it will uninstall Proventia .
Dunnpy thanks a lot for your timely help.
Poojasri
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