killing AcroRd32.exe before installing Acrobat Reader 8.1
Hey, all-
We had nearly a 98% success rate deploying Acrobat 8.0 w/ custom transform a few weeks back. Now we're trying to do the same thing with Acrobat 8.1 and running into almost a 0% success rate. I've logged onto machines and noticed that AcroRd32.exe seems to be running as a process started by SYSTEM. Both in automated deployment and in tech installs (where a tech sits down and runs the MSI+MST) the installer comes to a fatal error because that process is running. My techs can (apparently) kill the process themselves and restart the installation. But msiexec itself won't kill that process, which means I can't deploy it. I apparently can't uninstall it automatically, either, because I run into the same problem.
Anyone else run into this? This is an upgrade from 8.0 to 8.1, pushed as an MSI/T from ZENworks. Haven't tried installing 8.1 fresh on a computer because our 8.0 push was so successful that it hit, I think, every computer on campus (~2500) correctly. ZEN has the ability to terminate a process before installation, but even that doesn't appear to be working correctly. It's like that process can't be killed automatically. Any help you can give would be great. Thanks!
We had nearly a 98% success rate deploying Acrobat 8.0 w/ custom transform a few weeks back. Now we're trying to do the same thing with Acrobat 8.1 and running into almost a 0% success rate. I've logged onto machines and noticed that AcroRd32.exe seems to be running as a process started by SYSTEM. Both in automated deployment and in tech installs (where a tech sits down and runs the MSI+MST) the installer comes to a fatal error because that process is running. My techs can (apparently) kill the process themselves and restart the installation. But msiexec itself won't kill that process, which means I can't deploy it. I apparently can't uninstall it automatically, either, because I run into the same problem.
Anyone else run into this? This is an upgrade from 8.0 to 8.1, pushed as an MSI/T from ZENworks. Haven't tried installing 8.1 fresh on a computer because our 8.0 push was so successful that it hit, I think, every computer on campus (~2500) correctly. ZEN has the ability to terminate a process before installation, but even that doesn't appear to be working correctly. It's like that process can't be killed automatically. Any help you can give would be great. Thanks!
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Posted by:
gmorgan618
17 years ago
I ran into something similar upgrading to 8.0.
Acrord32.exe is also held in process by the Iexplore pdf plug-in.
With the 7.0.x version Acrord32 would continue to run even after closing iexplore and acrobat. With 8.0 this problem seem to be fixed, meaning closing IE and acrobat would allow Acrord32.exe to close. I have not been asked to upgrade to 8.1 yet (wasn't even aware it came out).
The fact that SYSTEM is holding acrord32 open is a little strange.
Have you tried calling Taskkill to kill it?
%windir%\System32\TASKKILL /F /FI "IMAGENAME eq acrord32.exe"
Acrord32.exe is also held in process by the Iexplore pdf plug-in.
With the 7.0.x version Acrord32 would continue to run even after closing iexplore and acrobat. With 8.0 this problem seem to be fixed, meaning closing IE and acrobat would allow Acrord32.exe to close. I have not been asked to upgrade to 8.1 yet (wasn't even aware it came out).
The fact that SYSTEM is holding acrord32 open is a little strange.
Have you tried calling Taskkill to kill it?
%windir%\System32\TASKKILL /F /FI "IMAGENAME eq acrord32.exe"
Posted by:
tmountjr
17 years ago
I tried using tskill (had some problems automating taskkill, for some reason - kept getting random DLL errors) which didn't work. One machine apparently rebooted overnight - the logs showed that it was trying to install every half hour for four hours, until it suddenly installed without a problem, and that was that. I'll try again tonight with the taskkill script; if that doesn't go I'm just going to force a reboot. Folks out to be logging out every night anyway, right? [;)]
Posted by:
tmountjr
17 years ago
Went from zero successful installs to all successful installs. I did what you suggested for AcroRd32.exe and also threw in a second line that did the same thing for iexplore.exe, just for good measure. Whether that was necessary or not isn't clear...but at least it's installing properly now. Thanks!
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