0
ANSWERS
1
ANSWERS
Anyone know how to create a custom ticket rule that automatically sets a user's manager as a CC on a support ticket?
Kace K1000 Management Appliance
KACE Product Support
Scripting
Custom Ticket Rules
K1000 Custom Ticket Rules
Custom Ticket Rule
By:
bmcmillan
1 month ago 0 views
Hobbsy commented 4 weeks ago
4
ANSWERED
KACE automatically create a quarterly\yearly ticket and log to a specific category.
KACE Product Support
Systems Management
Kace
Best Practices
Miscellaneous
K1000 Ticket Rules
KACE 1000
kace reporting
KACE K1000 Service Desk
Custom Ticket Rules
email ticket generation
Ticket Rule
email ticket
K1000 Custom Ticket Rules
By:
jomahony
1 year ago 0 views
JordanNolan commented 1 year ago
2
ANSWERED
Custom Ticket Rule to Notify Team of Any Ticket Change
KACE Product Support
Systems Management
Custom Ticket Rules
Kace SMA (k1000)
K1000 Custom Ticket Rules
By:
cloudcomp
1 year ago 0 views
cloudcomp answered 1 year ago
1
ANSWERS
SQL custom ticket rule * PLEASE HELP *
KACE Product Support
Scripting
K1000 Ticket Rules
Kace Ticket rule
K1000 SQL
Custom Ticket Rules
Ticket Rule
SQL
K1000 Custom Ticket Rules
Parent / Child Tickets
sql query editor
By:
jct134
2 years ago 0 views
barchetta commented 2 years ago
1
ANSWERS
Ticket Rule to create email alert if ticket status is still "new" after 2 hours
Kace K1000 Management Appliance
KACE Product Support
K1000 Service Desk
K1000 Ticket Rules
Service Desk
KACE Systems Management Appliance
K1000 Custom Ticket Rules
K1000 Ticket
By:
ewittrock
2 years ago 0 views
ewittrock commented 2 years ago
2
ANSWERS
Issue with SQL Code -- Please help
KACE Product Support
Scripting
Miscellaneous
K1000 SQL
Custom Ticket Rules
KACE SQL
SQL
K1000 Custom Ticket Rules
Custom Ticket Rule
sql query editor
By:
jct134
2 years ago 0 views
jct134 commented 2 years ago
1
ANSWERS
SQL - need to change status of a particular sibling ticket when another sibling is closed.. but not change that status if the sibling is already closed.
KACE Product Support
Scripting
Miscellaneous
K1000 SQL
Custom Ticket Rules
KACE SQL
SQL
K1000 Custom Ticket Rules
Custom Ticket Rule
sql query editor
By:
jct134
2 years ago 0 views
jct134 answered 2 years ago
1
ANSWERED
Custom ticket rule to get substring of HD_TICKET.TITLE
KACE Product Support
Scripting
Miscellaneous
K1000 SQL
Custom Ticket Rules
KACE SQL
SQL
K1000 Custom Ticket Rules
Custom Ticket Rule
sql query editor
By:
jct134
2 years ago 0 views
jct134 commented 2 years ago
1
ANSWERED
My Update SQL has an issue...
KACE Product Support
Scripting
Miscellaneous
K1000 SQL
Custom Ticket Rules
KACE SQL
SQL
K1000 Custom Ticket Rules
K1000 Custom Email Rules
Custom Ticket Rule
By:
jct134
2 years ago 0 views
IgorAngelini commented 2 years ago
2
ANSWERED
When ticket is closed, pull the comment from the parent ticket into variable to use in sending e-mail
KACE Product Support
Miscellaneous
K1000 SQL
Custom Ticket Rules
KACE SQL
SQL
K1000 Custom Ticket Rules
K1000 Custom Email Rules
Custom Ticket Rule
By:
jct134
2 years ago 0 views
IgorAngelini commented 2 years ago
2
ANSWERED
Help with SQL code
KACE Product Support
Scripting
Miscellaneous
K1000 Ticket Rules
Kace Ticket rule
KACE K1000 Service Desk
K1000 SQL
Custom Ticket Rules
KACE SQL
Ticket Rule
SQL
K1000 Custom Ticket Rules
Custom Ticket Rule
K1000 custom ticket rule
Kace Ticket Rules
Kace 1000 Ticket Rule
By:
jct134
2 years ago 0 views
jct134 answered 2 years ago
1
ANSWERED
SQL that if ticket A is set to certain status, the sibling ticket has status set to NEW & moved to another Queue
KACE Product Support
Systems Management
Miscellaneous
K1000 Ticket Rules
K1000 SQL
Custom Ticket Rules
KACE SQL
Ticket Rule
SQL
K1000 Custom Ticket Rules
Custom Ticket Rule
K1000 custom ticket rule
Kace Ticket Rules
By:
jct134
2 years ago 0 views
jct134 answered 2 years ago
2
ANSWERED
Issue trying to use ticket custom field data in email output from custom ticket rule
KACE Product Support
Scripting
Miscellaneous
K1000 SQL
Custom Ticket Rules
KACE SQL
SQL
K1000 Custom Ticket Rules
Custom Ticket Rule
K1000 custom ticket rule
sql query tool
Custom Ticket Field
By:
jct134
2 years ago 0 views
jct134 answered 2 years ago
2
ANSWERED
Help with SQL- Send e-mail to certain distribution group(s) depending on what words are in the ticket summary
KACE Product Support
Scripting
Miscellaneous
Custom Ticket Rules
K1000 Custom Ticket Rules
Custom Ticket Rule
K1000 custom ticket rule
By:
jct134
2 years ago 0 views
jct134 commented 2 years ago
2
ANSWERS
Updating tickets with information in comments/update fields not listed by wizard
KACE Product Support
Scripting
Systems Management
K1000 Ticket Rules
Kace Ticket rule
Custom Ticket Rules
email ticket generation
Ticket Rule
email ticket
Ticket Fields
K1000 Custom Ticket Rules
K1000 Ticket
By:
Michelle.ashby
3 years ago 0 views
Michelle.ashby commented 3 years ago
6
ANSWERS
Tokens not working in system ticket rules
Kace K1000 Management Appliance
KACE Product Support
K1000 Ticket Rules
K1000 Custom Ticket Rules
k1000 email rules
By:
CSVNinja
3 years ago 0 views
CSVNinja answered 3 years ago
2
ANSWERS
Is it possible in K1000 Ticket Service to set Work as required?
KACE Product Support
K1000 Service Desk
KACE K1000 Service Desk
K1000 Custom Ticket Rules
K1000 Ticket
Dell k1000
By:
DangoIT
3 years ago 0 views
Hobbsy answered 3 years ago
1
ANSWERS
Reply all creates multiple tickets, how can they be auto merged?
KACE Product Support
Scripting
K1000 Ticket Rules
Custom Ticket Rules
email ticket generation
Microsoft Outlook
email ticket
K1000 Custom Ticket Rules
Microsoft Office Outlook
By:
Tunai
3 years ago 115 views
Nico_K commented 3 years ago
2
ANSWERS
Is there a way to automate assigning ticket owner and submitter via email?
KACE Product Support
K1000 Service Desk
K1000 Ticket Rules
KACE K1000 Service Desk
K1000 SQL
email ticket generation
K1000 Custom Ticket Rules
K1000 Custom Email Rules
format of email
k1000 email rules
By:
JRUGAMA
4 years ago 299 views
Hobbsy answered 4 years ago
2
ANSWERED
Custom Ticket Field Query "Discovered Software in a Label"
KACE Product Support
Software
Miscellaneous
K1000 Service Desk
Service Desk
Kace Service Desk
K1000 Custom Ticket Rules
KACE Queue Config
Ticket Queues
Custom Ticket Rule
Custom Ticket Field
By:
Moncus
4 years ago 206 views
Moncus commented 4 years ago
2
ANSWERED
K1000 v10 Change Ticket Template via Ticket Rule
KACE Product Support
K1000 Ticket Rules
KACE K1000 Service Desk
Custom Ticket Rules
K1000 Custom Ticket Rules
By:
nwareing
4 years ago 604 views
nwareing answered 4 years ago
1
ANSWERED
Custom rule: Send email to a group when new ticket is created UNLESS the submitter sets themselves as owner
KACE Product Support
K1000 Service Desk
K1000 Ticket Rules
Kace Ticket rule
KACE K1000 Service Desk
Custom Ticket Rules
Ticket Rule
K1000 Custom Ticket Rules
By:
rayken85
4 years ago 394 views
rayken85 commented 4 years ago
1
ANSWERS
Creating a ticket rule to notify people when a ticket has been rejected
Systems Management
K1000 Ticket Rules
Custom Ticket Rules
K1000 Custom Ticket Rules
Kace Ticket Rules
k1000 email rules
By:
sklevine
5 years ago 328 views
chucksteel commented 5 years ago
1
ANSWERED
SQL Works in all Queues except one - Cannot identify the problem
Systems Management
K1000 SQL
Custom Ticket Rules
KACE SQL
K1000 Custom Ticket Rules
K1000 Custom Email Rules
By:
jessburd
5 years ago 378 views
jessburd commented 5 years ago
0
ANSWERS
Custom Ticket Rule - Send Email on Ticket Creation and Closing to CC Participants
KACE Product Support
K1000 Ticket Rules
Kace Ticket rule
Custom Ticket Rules
Ticket Rule
email ticket
K1000 Custom Ticket Rules
K1000 Custom Email Rules
Custom Ticket Rule
K1000 custom ticket rule
Kace Ticket Rules
Kace 1000 Ticket Rule
By:
kvnsmn
5 years ago 659 views
kvnsmn commented 5 years ago
1
ANSWERS
Creating a Specific K1000 HelpDesk Rule
Kace K1000 Management Appliance
KACE Product Support
K1000 Service Desk
K1000 Ticket Rules
K1000 Custom Ticket Rules
By:
clarlee
7 years ago 1k views
JasonEgg commented 7 years ago
2
ANSWERED
Prevent email loop - Please help
KACE Product Support
Custom Ticket Rules
K1000 Custom Ticket Rules
K1000 Custom Email Rules
Custom Ticket Rule
K1000 custom ticket rule
By:
bozadmin
8 years ago 1.5k views
mvarnado answered 8 years ago
1
ANSWERS
Custom Queue Process or enabling fields based on user input
KACE Product Support
Scripting
K1000 Service Desk
K1000 Custom Ticket Rules
Ticket Queues
KACE K1000 Processes
K1000 custom ticket rule
By:
zachary.ascherl@sterlingcomputers.com
8 years ago 865 views
chucksteel answered 8 years ago
2
ANSWERED
Dell K1000 - Service Desk - Ticketrule; send mail on duedate
KACE Product Support
Scripting
Kace
K1000 Service Desk
K1000 Ticket Rules
K1000 Scripting
KACE 1000
Kace Ticket rule
KACE K1000 Service Desk
Custom Ticket Rules
Service Desk
Kace Service Desk
Ticket Rule
K1000 Custom Ticket Rules
Custom Ticket Rule
K1000 custom ticket rule
Kace Ticket Rules
Kace 1000 Ticket Rule
By:
svmay
8 years ago 1.6k views
akmagnum commented 5 years ago
1
ANSWERED
Dell K1000 - Service Desk - Ticketrule; send mail to new owner
KACE Product Support
Scripting
K1000 Service Desk
K1000 Ticket Rules
Kace Ticket rule
KACE K1000 Service Desk
Custom Ticket Rules
Service Desk
Kace Service Desk
Ticket Rule
K1000 Custom Ticket Rules
Custom Ticket Rule
K1000 custom ticket rule
Kace Ticket Rules
Kace 1000 Ticket Rule
By:
svmay
8 years ago 3k views
svmay commented 7 years ago
2
ANSWERED
Dell K1000 - Service Desk - Ticketrule SQL update help
KACE Product Support
Scripting
Kace
K1000 Service Desk
K1000 Ticket Rules
KACE 1000
Kace Ticket rule
KACE K1000 Service Desk
Custom Ticket Rules
Service Desk
Kace Service Desk
Ticket Rule
Ticket Fields
K1000 Custom Ticket Rules
Parent / Child Tickets
K1000 Ticket
Custom Ticket Rule
K1000 custom ticket rule
Kace Ticket Rules
Kace 1000 Ticket Rule
By:
svmay
8 years ago 1.7k views
svmay commented 8 years ago
0
ANSWERS
Custom Ticket Rule to Change Owner Problem
Scripting
K1000 Service Desk
K1000 Ticket Rules
KACE K1000 Service Desk
K1000 Custom Ticket Rules
Kace K1000 Management Appliance 6
By:
dsykes
8 years ago 1.4k views
dsykes commented 8 years ago
1
ANSWERS
How can you auto populate machine that user was last logged into in ticket?
Scripting
K1000 Service Desk
K1000 Ticket Rules
K1000 SQL
K1000 Custom Ticket Rules
Kace K1000 Management Appliance 6
By:
dsykes
8 years ago 1.3k views
dsykes commented 8 years ago
1
ANSWERS
How to Change Details in Assets with Scripting
KACE Product Support
Scripting
Systems Management
Best Practices
K1000 Asset Management
Asset Management
K1000 Assets
K1000 Asset Inventory
K1000 Custom Ticket Rules
By:
cdschmidt
8 years ago 1.4k views
chucksteel answered 8 years ago
1
ANSWERS
Custom Ticket rule when status changes.
KACE Product Support
K1000 Service Desk
K1000 Ticket Rules
KACE K1000 Service Desk
Custom Ticket Rules
K1000 Custom Ticket Rules
By:
mjreccoppa
9 years ago 2.4k views
chucksteel answered 9 years ago
1
ANSWERS
K1000 - Is there a way to auto-populate Service Desk Ticket with information from Asset Details?
Showing 1 - 37 of 37 results