/build/static/layout/Breadcrumb_cap_w.png

Add "Reply above this line" functionality to emails from Custom Ticket Rules

In creating email notifications for tickets via Custom Ticket Rules, I found that it's not enough just to put -+-+- Please reply above this line to add a comment -+-+- in the email in order for everything below that to be cropped out of the comment.

When I looked at the source of an email generated by Email on Events, I found this tag:  <div id="k_html_email_delimiter">

Putting that at the top of the email while in Code View made it work, even without having the "Please reply above this line" line in the email.


Comments

  • Hello,

    Thank you for this tip
    I tried to make it work, but when I add this tag to my template and save it gets erased and just becomes <div>. So it doesn't work in my CTR.
    Is it still available and working in Kace SMA 11.1.263 ?
    Thanks ! - ngerard 3 years ago
This post is locked
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ