http://www.installshield.com/isus

Update Service Streamlines Delivery of Software Application and Data File Updates Plus Offers Integration with Industry-Standard Installation-Authoring Solution

SCHAUMBURG, IL., April 8, 2002 – InstallShield® Software Corporation, the acknowledged leader in software distribution and deployment solutions, today announced the immediate availability of its InstallShield® Update Service. The InstallShield Update Service is a subscription-based Web service that allows Independent Software Vendors (ISVs) and IT Enterprises to deliver immediate updates of software applications, content, and data files to consumers, business customers, and corporate end users through an easy-to-use and complete software updating platform. The new service allows customers to significantly reduce software update costs and strengthen customer support through streamlined delivery of updates.

InstallShield also announced full integration of the Update Service within its flagship installation-authoring solution, InstallShield Developer 7. This new integration provides existing InstallShield customers with instant access to flexible update capabilities directly from within the Integrated Development Environment (IDE), enabling developers to implement native update functionality during the development phase. Developers no longer have to manually market and “push out” updates to customers whenever a new release, promotion, update, or fix is available, saving valuable time and money.

“With the increased focus on regularly delivering reliable updates, our customers needed a solution that easily integrates into their existing development process,” said Viresh Bhatia, CEO and co-founder of InstallShield. “The InstallShield Update Service provides the most flexible, cost-effective, and feature-rich software updating solution available today.”

Improved Customer Satisfaction

The InstallShield Update Service enhances customer satisfaction and support through real-time communication and action. The Update Service automatically detects if updates are available and if they can be delivered to the end user’s PC via a live Internet connection. When an update is available, the Update Service automatically downloads and installs the update in a seamless process, eliminating the need for end users to manually hunt down the correct update or patch from the Internet. The Update Service also supports the delivery of promotional or informational messages to users in HTML format, ensuring customers are always informed about the latest product releases, support bulletins, or important README file information – further reducing support costs.

Easy Implementation and Maintenance

The Update Service can be implemented with minimal developer effort and low start-up costs. Application integration can be done with a few lines of code. Tight integration between the Update Service and InstallShield Developer 7 makes adding the Update Service to any installation simple and straightforward. And because the Update Service is offered as a Web service, the Update Service eliminates the need for costly server infrastructure expenditures or lengthy rollout schedules associated with other post-development update scenarios.

Pricing and Availability

The InstallShield Update Service is available immediately from InstallShield. The service can be used with any of InstallShield’s authoring products including InstallShield Express™ and InstallShield Professional™. InstallShield Developer customers can begin using the integrated service by simply clicking on the Update Service button from within the IDE (version 7.03 or greater). Pricing begins at $699 (US) per 5,000 end points. Complete information can be found at www.installshield.com/isus.

About InstallShield Software Corp.

InstallShield Software Corp. is the acknowledged leader in software-distribution and software-deployment solutions for independent software vendors and corporate IT systems administrators. InstallShield technology powers deployment for the top 100 independent software vendors and is used by more than 200,000 corporate and commercial software developers and systems administrators worldwide. InstallShieldÂ’s worldwide headquarters are located outside of Chicago in Schaumburg, Ill. Its European headquarters are based in Bristol, England. For more information, visit www.installshield.com.

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© 2002 InstallShield Software Corporation. All rights reserved. InstallShield is a registered trademark and Developer, Professional, and Express are trademarks of InstallShield Software Corporation in the United States and/or other countries. All other brands and product names are trademarks or registered trademarks of their respective companies.