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LANDesk Software Extends Market Leadership with Easy to Use Integrated Management Suite that Maximizes Business Productivity and Reduces Costs

Salt Lake City—October 21, 2003 LANDesk Software, a leader in unified desktop, server and mobile device management solutions, today announced the general availability of LANDesk® Management Suite 8. Today’s enterprises are grappling with IT pain points that can cripple efficiency and end-user productivity. LANDesk has responded with version 8 of its award-winning LANDesk Management Suite product, which unifies the most requested IT management capabilities in a single easy-to-use console. New features include expanded inventory management, improved software distribution, enhanced console usability, increased database efficiency and scalability, and new levels of business intelligence. LANDesk Management Suite 8 delivers a comprehensive, integrated management solution designed to empower network administrators to increase efficiency and reduce costs by proactively managing desktops, servers and handheld devices in complex IT environments. Automating critical, yet time consuming tasks such as patch management, software installation, OS migration and software license management create tangible savings of IT budget dollars and man hours. Relieving IT Management Pain Helps Increase Profits Companies are facing increasing numbers of organizational changes, platforms and devices. Greater IT demands at a time of aggressive cost-cutting and staffing shortages create even more pressure. These industry pain points are contributing to the growing need for systems management. According to Forrester Research Industry Analyst David Friedlander, “Firms that are using multiple tools for desktop and mobile client management should move to a single management tool for core functions, and fill in possible gaps such as migration or recovery with niche products. Consolidating client management tools and integrating support processes will reduce training costs, infrastructure requirements and overall support costs by 30 percent or more, and ultimately increase customer (or end user) satisfaction. Investing in a client management suite also allows IT to add functionality within a single tool instead of buying discrete tools when new requirements arise.” (“Market Overview: Client Systems Management,” June 19, 2003) LANDesk Management Suite 8 Eases IT Management Pain

The Power of One: LANDesk Management Suite 8 New Features and Benefits LANDesk Software is driving simplicity by delivering on the promise of a single source of systems management: one suite, one agent, one console, one database, one architecture. LANDesk Software has implemented more unified systems management solution than any other software vendor, and continues a long history of innovation with the release of LANDesk Management Suite 8. New features and benefits include:

• Role Based Administration provides the flexibility to assign console users the use of specific components, or limit access to managed computers, based on their role in the organization. As a result, console users will only be able to access the functions assigned to them, and will only see the managed devices that match their specific view rights based on an LDAP directory, inventory query or user configured structure. Role based administration makes it easier for IT to maintain network components and the policies that manage them.

• New Console Design makes it easier to find and use all LANDesk Management Suite 8 features while savable views enable administrators to quickly switch between different tasks or consoles. OS imaging and migration, asset management, remote control, software license monitoring, patch management, server management and software distribution are all conveniently controlled from a single console, and users can switch among different console views with a simple click of the mouse.

• Improved software distribution reduces traffic across the WAN and speeds package delivery. New LANDesk® Peer Download™ technology reduces downloads from the core server by accessing previously installed packages from peer computers on the same subnet. LANDesk Management Suite 8 selects the fastest available peer that has 100 percent of the needed download and pulls the package from that peer. Dynamic bandwidth throttling and byte-level checkpoint restart technology further increase total bandwidth efficiency, especially over slow or intermittent connections, and help ensure that packages reach their destinations.

• Sophisticated business intelligence with expanded inventory management and reporting tools enable administrators to quickly discover and track any device in their IT infrastructure with an IP address, including printers, routers and appliances. LANDesk Management Suite 8 can also track non-scannable assets such as monitors and peripheral devices. The ability to query both inventory and directory service attributes at the same time gives IT staff easy access to the information they need to make informed decisions, fast. LANDesk Management Suite 8 turns IT data into business intelligence that leads to direct action in improved business productivity.

• A single database schema improves data integrity and enables scalability to 200,000 nodes. Data is optimized for rapid queries, and the single-source ensures that all data is consistent and up to date for all console users.

• Increased Mac OS* X support provides software license monitoring, application policy management, patented LANDesk Targeted Multicast™ technology to Mac OS X computers running Jaguar or newer. These new features and other enhancements make LANDesk Management Suite 8 the most complete and flexible solution available for LANDesk Management Suite 8 Eases IT Management Pain

Mac OS X computers, and enables IT to manage Macintosh* computers with the same tools and processes they use to manage their other computers. LANDesk Software meets the needs of enterprises with complex systems management and security problems that require solutions that leverage current IT investments and deliver fast results. LANDesk Management Suite 8 delivers on the value propositions of complete integration, leveraging of existing IT environments and support for mixed platforms. “LANDesk Software continues to listen to customers and deliver solutions that simplify systems management. LANDesk Management Suite 8 saves time and reduces complexity for all operations across the enterprise to deliver quick return,” said Joe Wang, CEO of LANDesk Software. “LANDesk Management Suite 8 empowers the enterprise through a role-based, delegated administration model combined with desktop, server and device management solutions that offer easy configuration and customization, which radically improves productivity.”

Pricing & Availability

LANDesk Management Suite 8 is available today with a manufacturerÂ’s suggested retail price of $89 (USD). LANDesk Management Suite 8 can be purchased from LANDesk Expert Solution Providers (ESP). To locate an ESP please visit http://www.landesk.com/contactus.

About LANDesk Software

LANDesk Software is the industry leading provider of unified desktop, server and device management software. LANDesk Software enables thousands of organizations to easily deploy and use end-to-end management solutions. LANDesk Software is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia, and can be found on the Web at http://www.landesk.com, or by calling 1-800-982-2130.

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Copyright © 2003 LANDesk Software, Ltd. or its affiliated companies. All rights reserved. LANDesk Targeted Multicast and Peer Download are either registered trademarks or trademarks of LANDesk Software, Ltd. or its affiliated companies in the United States and/or other countries.