Adobe Reader 10.1.2 and 10.1.3 Crash
I am having some difficulty with reader 10.1.2, and now 10.1.3 crashing on my Windows 7 machines.
The signature for 10.1.3, which I hoped would have resolved the problem.
Problem signature:
Problem Event Name:APPCRASH
Application Name:AcroRd32.exe
Application Version:10.1.3.23
Application Timestamp:4f7bc349
Fault Module Name:AcroRd32.dll
Fault Module Version:10.1.3.23
Fault Module Timestamp:4f7bd937
Exception Code:c0000005
Exception Offset:000d8be2
OS Version:6.1.7601.2.1.0.256.4
Locale ID:1033
Additional Information 1:0a9e
Additional Information 2:0a9e372d3b4ad19135b953a78882e789
Additional Information 3:0a9e
Additional Information 4:0a9e372d3b4ad19135b953a78882e789
This happens as soon as I start up the program.
10.1.1 does not have this issue.
Some people can use reader without it crashing, but then it crashes when they print.
Is anybody else seeing this issue?
UPDATES:
I tried turning protected mode off with 10.1.3. There was no change in the behavior, it still crashes as soon as I open it. 10.1.1 works fine.
Answers (3)
Either try to use a universal printer driver...
...or turn off protected mode on Adobe reader.
Of course, this defeats the purpose of Protected Mode (presumably to prevent running of harmful scripts in PDF files).
...or have a look here for a workaround: http://forums.adobe.com/message/4142897#4142897#4142897
There seems to be some reader related file that got corrupted over capturing images, imaging, default profile etc. Working with Adobe Support I was able to find a tool to completely clean the system of adobe.
http://www.itninja.com/link/adobe-reader-acrobat-cleanup-tool
After running this tool I was able to run 10.1.3
found the answer at http://www.itwontwork.net/viewtopic.php?f=161&p=213
Comments:
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whats the answer then o_o - muebel 12 years ago