Any “Software Packaging Information Template” for packaging requests
Dear All
I am involved in 500+ software packaging for Win10 SOE. The user will submit the media in a network share. I was wondering if someone havr a template that a requester can fillup while submitting the media for packaging. e.g. Typical/Custom install (will package with typical if no information provided?), Are we creating desktop shortcut for on demand apps (I don’t recommend creating desktop shortcut for on demand apps and educate/aware users (specially in shared desktop environment) to create desktop shortcut if required.)?, Any pre/co-requisite and install order (if the user is aware), Any licensing requirement/settings to be included with packaging etc.
Answers (2)
One thing I can guarantee, after a gazillion years doing this job, is that the majority of your users will have zero clue about things like prerequisites, installation order, etc. etc. Me and my fellow packagers are provided with plenty of entertainment working through the discovery documents we send out. Stuff like "Yes" to the question "Please state how many licenses you have for this application" is fairly standard. "Media location: On the internet" No-one will know the password to the vendor's portal...all that lovely stuff is also standard.
Forget involving the users. Install it on your VM and see what happens. Basically, suck it and see. You can also then document the app fully, to your standard, during that process.
Cynical? Me? Pffft...
Comments:
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You are cynical but someone has to be the giver of karma, don't change!
We have one staff here that became self aware of the software they use to scan in student records and managed to convince management he needed to be in charge of the project instead of IT. He has went to countless trainings and is part of the software users group and still cannot tell us the prereq's , switches or if we need a transform with every update. Now imagine what a typical user would be if a trained one is that stupid.
Scammers and phishers exist because the majority computers users are not that swift and do not want to admit they are stupid. They make up shit to look smart.
You can try to make something idiot proof but someone who should not procreate, will and create a better idiot that will defeat you in the end. - SMal.tmcc 5 years ago
Sam - I feel your pain mate !!
I manipulated this one which I thought covered the end to end process: https://www.auckland.ac.nz/EUSI/Packaging_Template.dotx
If you want the I've done, send me a message with your email and I'll send it to you.
