AutoCAD TrueView 2015 64-bit is asking for DirectX, but it is installed already
I'm attempting to install DWG TrueView 2015 64-bit on my system (Windows 7 SP1 64-bit), but it states:
"Error :: Please install DirectX before installing DWG TrueView 2015 - English"
I have DirectX 11 installed, so I'm not exactly sure what I should be doing here. Any ideas? I'm just testing the installation before I push out to my desktops. Pushing it via PDQDeploy gives me a 1603 error.
"Error :: Please install DirectX before installing DWG TrueView 2015 - English"
I have DirectX 11 installed, so I'm not exactly sure what I should be doing here. Any ideas? I'm just testing the installation before I push out to my desktops. Pushing it via PDQDeploy gives me a 1603 error.
0 Comments
[ + ] Show comments
Answers (5)
Please log in to answer
Posted by:
EdT
10 years ago
The Autodesk installation media usually have a folder on them that contains the various pre-requisites required by the program. It is possible that the DWG Trueview app requires DX9 rather than DX11 or there is another missing component.
As you plan to deploy TrueView by pushing to your workstations, how are you currently handling the test deployment?
As with all the Autodesk apps I have packaged over the years, it is pretty much always necessary to install any missing pre-requisites before you install the main program. Unless things have changed in recent releases, the pre-reqs are installed by the main MSI in the InstallUI sequence. If you attempt a silent deployment, the InstallUI sequence does not run, and consequently the missing pre-reqs do not get installed. So you need to identify the pre-reqs that are not already present on your workstation population and make sure each machine gets them first, before you deploy the main program.
Posted by:
maximillianx
10 years ago
I was using my workstation as a test (there's not a lot in the way of resources here, or at least it hasn't been needed) - which is pretty indicative of most stations here.
Ok, so maybe I'll create a task list with the pre-reqs, but I'm guessing this is available by running the main setup.exe and not the dwgviewr.msi file itself.
It looks like this is my list of pre-reqs:
http://www.setupcommander.com/index.php/knowledge-base/software-suppor/kb/article/autodesk-dwg-trueview-2015
Microsoft Visual C++ 2008 Redistributable - x64 (64 bit systems only)
Microsoft Visual C++ 2010 x64 Redistributable (64 bit systems only)
Microsoft Visual C++ 2010 x86 Redistributable
Microsoft Visual C++ 2012 Redistributable (x64) (64 bit systems only)
Microsoft Visual C++ 2012 Redistributable (x86)
Interestingly, DirectX isn't in this list.
There is a link that discusses TrueView 2010 here that has a link to DirectX (web installer). I'm trying this now: http://forums.autodesk.com/t5/dwg-trueview/dwg-trueview-2010-silent-install/td-p/2576927/page/2
Ok, so maybe I'll create a task list with the pre-reqs, but I'm guessing this is available by running the main setup.exe and not the dwgviewr.msi file itself.
It looks like this is my list of pre-reqs:
http://www.setupcommander.com/index.php/knowledge-base/software-suppor/kb/article/autodesk-dwg-trueview-2015
Microsoft Visual C++ 2008 Redistributable - x64 (64 bit systems only)
Microsoft Visual C++ 2010 x64 Redistributable (64 bit systems only)
Microsoft Visual C++ 2010 x86 Redistributable
Microsoft Visual C++ 2012 Redistributable (x64) (64 bit systems only)
Microsoft Visual C++ 2012 Redistributable (x86)
Interestingly, DirectX isn't in this list.
There is a link that discusses TrueView 2010 here that has a link to DirectX (web installer). I'm trying this now: http://forums.autodesk.com/t5/dwg-trueview/dwg-trueview-2010-silent-install/td-p/2576927/page/2
Posted by:
EdT
10 years ago
In my experience, the source media has all the required pre-requisites in a single folder tree so always worth a look there first. However, I accept that things may have changed in this version.
Also, again in older versions, the pre-reqs were installed by the MSI during the GUI phase after custom actions were run to check whether each pre-req was required.
I also recall an app which had a "non standard" MS Visual C++ runtime but cannot be sure if it was an Autodesk app. Some vendors make our lives difficult by doing non standard things like this and thus it always pays to use their code wherever possible.
Posted by:
alphabeta
10 years ago
Hi,
On the Autodesk forum there seems to be a similar issue (http://knowledge.autodesk.com/support/dwg-trueview/troubleshooting/caas/discussion/t5/DWG-TrueView/DWG-Trueview-2015-won-t-install-on-Win7-x64/td-p/4907722.html). To them there appears to extra components. Typical question but have you the latest version installed? Maybe it's a few months old now?
Posted by:
Ahmad Al-Kilany
9 years ago
I fixed this issue it's by going to safe mode and install directX there after that restart your computer and check it
Regards