Automated service desk ticket generation for regularly occurring tasks - K1000?
I would like to automate ticket generation for regularly occurring tasks based on a schedule. For example, twice a year I'd like a ticket created so that someone does an AD audit. Has anyone managed to do this? Any help would be appreciated, thanks :)
Answers (3)
We currently use this method for recurring tickets and it works fine. https://www.itninja.com/blog/view/scheduling-ticket-creation?source=itn_email&campaign=digest&medium=weekly&content=blog_view
I would use a scheduled report which runs the nessesary report (if there is one like "which systems use which MS Office version", else just run a fake one)
Send the email to the helpdesk which is setup to open a SR from such mails.
Top Answer
See if this will still work....
https://www.itninja.com/blog/view/create-regular-scheduled-jobs-in-the-kace-service-desk
