/build/static/layout/Breadcrumb_cap_w.png

Can't find a managed installed software listed in inventory

Hi,

I deployed software with Kace K1000 to Mac computers.
The software is listed in the targeted computer's inventory, but  when i look on the targeted machine, i cant find the software.
In this case its Teamviewer QS, any idea ?

Thanks !
Asked 9 years ago 1571 views
0 Comments   [ + ] Show comments

Answers (6)

Posted by: chucksteel 9 years ago
Red Belt
2
Depending on how you deployed the software it may not be in the applications folder. I have occasionally found instances where KACE downloads the application to /Library/Application Support/Dell/KACE/data/downloads but then doesn't move it to the Applications folder. I have also found instances where the software gets to the applications folder but the permissions are wrong and only root has access to it. 

Posted by: jknox 9 years ago
Red Belt
0
If it's a .app file, you may need to override the default and use a command similar to this: 

ditto -rscs Application.app /Applications/Application.app

Posted by: Hakeem 9 years ago
Senior White Belt
0
The file, among all the other apps that i had push, are indeed in the /Library/Application Support/Dell/KACE/data/downloads folder.
As the screenshot attached, i made the change with the ditto command, without any luck, am i missing something ?

Cheers !
Posted by: Hakeem 9 years ago
Senior White Belt
0

The file, among all the other apps that i had push, are indeed in the /Library/Application Support/Dell/KACE/data/downloads folder.

As the screenshot attached, i made the change with the ditto command, without any luck, am i missing something ?


Cheers !

Comments:
  • You need to check the box for "Don't prepend msiexec.exe". - chucksteel 9 years ago
    • whats the functionality of checking this box ?
      I checked it, now wait & see ! - Hakeem 9 years ago
      • So far nothing changed, i dont understand what this "dont prepend msiexec,exe" would change on a Mac target though... - Hakeem 9 years ago
Posted by: Hakeem 9 years ago
Senior White Belt
0
Thanks !! looks like the app is indeed copied in that folder, any way to have it in Application folder instead ? If yes, how ?
Thanks a lot !

Comments:
  • What is the configuration of the Managed Install? - chucksteel 9 years ago
    • its a default install, should i add additional parameters ? - Hakeem 9 years ago
Posted by: Hakeem 9 years ago
Senior White Belt
0
Comments:
  • I'm assuming you uploaded the .app to the software title. KACE is supposed to move the .app to /Applications. Is it possible that there is already a previous version of Teamviewer on the system? It's possible that KACE isn't overwriting the previous version. - chucksteel 9 years ago
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ