Can't install
I recently attempted an uninstall/reinstall with quicktime. The problem I encountered was with the reinstall. Shortly after starting the install, I got the error popup....Error reading from file {path}\quicktime.msi. Verify that the file exists and that you can access it. I verified the file does exist and this is my own pc and therefore I'm always logged in as the administrator. Initially, I attempted to load from the quicktime.msi but that just brought the same error. When I had earlier attempted to uninstall the earlier version it was due to some other errors which I can't now recall. Nevertheless, the uninstall appeared to be successful. Since the failed install, I attempted to delete the install file and reload it again. I also checked the control panel add/remove for existence of the quicktime I had attempted to load. There was a listing for quicktime, but it wouldn't uninstall I suppose due to the fact that only a limited number of quicktime files got installed on the failed attempt. I'm now experiencing additional errors including error1305 on downloaded updates for other programs. If I understand this correct, error1305 is an error related to my dvd drive which is not even being used on the install. I tried some registry clean ups and restored my computer to a later date but I'm running out of options. Does anyone have any potential solutions?
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Posted by:
thku4grace
16 years ago
Yes, I understand and I know exactly you're talking about. I had already spent hours perusing microsoft's knowledgebase where they define the different codes, but unfortunately, there is no code number at all. I suppose that means its entirely different type of error and one I can't get much information on. I did mention I had an error1305 on installing a downloaded program. Am I correct in my understanding that signifies that the problem is related to my DVD drive even though I didn't even use my DVD drive on the install?
Posted by:
anonymous_9363
16 years ago
ORIGINAL: thku4graceNo, that's not correct. What makes you think it relates to the DVD drive? 1305 is a generic file access error, nothing to do with any drive, DVD or otherwise.
Am I correct in my understanding that signifies that the problem is related to my DVD drive even though I didn't even use my DVD drive on the install?
If you want to get to the bottom of the problem, ProcMon [yawn...] will show you the path that Windows is trying to load the MSI from. If, however, you want simply to get QT installed, I'd use MSIZap to obliterate all reference to QT from the registry and start again.
Posted by:
mehappy
16 years ago
Quicktime.msi is a "built-in" msi in the Quicktimeinstaller.exe? I assume you did a verbose log to get more inforamation during installation process. Look for the error in the log file and check the SourceDir.
More information about error 1305: http://itninja.com/question/help-with-msi-17046
More information about error 1305: http://itninja.com/question/help-with-msi-17046
Posted by:
anonymous_9363
16 years ago
Greg,
There should be a system error code following the 'Error accessing file [filename]' message:
. Error reading from File: [path]\quicktime.msi; System error code: [actual_code_here]
You can get help as to what that error actually means by going to a command prompt and typing 'NET HELPMSG message_number'. For example, if you got error '5', type 'NET HELPMSG 5'.
All this information is available on AppDeploy, needless to say: http://itninja.com/question/help-with-msi-17046
There should be a system error code following the 'Error accessing file [filename]' message:
. Error reading from File: [path]\quicktime.msi; System error code: [actual_code_here]
You can get help as to what that error actually means by going to a command prompt and typing 'NET HELPMSG message_number'. For example, if you got error '5', type 'NET HELPMSG 5'.
All this information is available on AppDeploy, needless to say: http://itninja.com/question/help-with-msi-17046
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