Software : Dell Warranty information is not Displayed

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Dell Warranty information is not Displayed

Hi Guys ,

I See some of our devices doesn't display warranty information in K1000 , Even though i refresh it doesn't .

Kindly advice me on this.

9 Comments [ + ] Show comments

Silly Question, is the device a dell device and is your KACE SMA able to access the internet ok? - Hobbsy 6 years ago
Yes , All our systems are from dell and we have good connectivity , i tried force inventory , it updates inventory and still no luck. - vinoth 6 years ago
check and make sure you can access the main url https://support.dell.com - Hobbsy 6 years ago
yes we can access it. - vinoth 6 years ago
So I would suggest a call to support may be your best course of action - Hobbsy 6 years ago
Are you on 9.0? This KB article talks about versions prior to 9.0 no longer being able to get warranty information due to Dell changing the API: https://support.quest.com/kace-systems-management-appliance/kb/261162/sma-cannot-update-the-warranty-information-of-dell-clients - ondrar 6 years ago
Ohhh this is new to me , We are in K1000 version 8.1.0 , should we upgrade it to v9 ?
Is it safe doing so ? - vinoth 6 years ago
Definitely safe, give it a go - Hobbsy 6 years ago
It would be good , if anyone highlight major changes with v9 over v8.1 - vinoth 6 years ago

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