Error 1306 when uninstalling software
Hi all - my first post here!!
After creating an MSI, I tested the software and all was well. I then rolled the software out to network clients (win xp Pro)and it has conflicted with some other highly used software!
I have attempted to uninstall the new software but every time I try to do so I get the following error message:
Error 1306. Another application has exclusive access to the file
'C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP'.
Please shut down all other applications, then click retry.
There are no other applications running at all, but I still get the same error and cannot remove the software!
Any help is MUCH appreciated.
Thanks in advance.
After creating an MSI, I tested the software and all was well. I then rolled the software out to network clients (win xp Pro)and it has conflicted with some other highly used software!
I have attempted to uninstall the new software but every time I try to do so I get the following error message:
Error 1306. Another application has exclusive access to the file
'C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP'.
Please shut down all other applications, then click retry.
There are no other applications running at all, but I still get the same error and cannot remove the software!
Any help is MUCH appreciated.
Thanks in advance.
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Answers (5)
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Posted by:
AngelD
17 years ago
Download Process Explorer from www.sysinternals.com
Search for the handle (INDEX.MAP), it may be a service holding the file and if so you maybe have to stop the server before removing the file and then start it at the end of the removal of the applicaton.
The ServiceControl table will help you on this task.
Search for the handle (INDEX.MAP), it may be a service holding the file and if so you maybe have to stop the server before removing the file and then start it at the end of the removal of the applicaton.
The ServiceControl table will help you on this task.
Posted by:
ifti
17 years ago
Hi
Many thanks
Ive checked this and it tells me that the process using the file is svchost.exe - yet I cannot end that process as it keeps restarting itself?!
Thanks
Many thanks
Ive checked this and it tells me that the process using the file is svchost.exe - yet I cannot end that process as it keeps restarting itself?!
Thanks
Posted by:
AngelD
17 years ago
In Process Explorer double-click the svchost.exe process and if I recall it will state the name of the service.
Try stopping it using net stop "service name" or the SC (windows xp) command
Try stopping it using net stop "service name" or the SC (windows xp) command
Posted by:
ifti
17 years ago
Hi
Yes I found the handle it was complaining about and stopped it from running, and the program uninstalled fine.
Thanks so much for your help, it is very much appreciated.
Have a good Xmas!
Yes I found the handle it was complaining about and stopped it from running, and the program uninstalled fine.
Thanks so much for your help, it is very much appreciated.
Have a good Xmas!
Posted by:
AngelD
17 years ago
Happy to help
Comments:
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I have attempted to uninstall the new software but every time I try to do so I get the following error message:
Error 1306. Another application has exclusive access to the file F::\ETAP1111
Demo\Example-New\Example.OTI.
Please shut down all other applications, then click retry. - Amine Ali 11 years ago
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