Software Deployment

Hi All,

I hope someone can help.

We have a customer trying to run our installation, which sets up/configures a web site. They are attempting to run in on 64 bit Windows Server 2008. They get a fatal error with no real error number or good description so I walked them through logging the install. I guess I don't have the proper priv's to upload a file to this forum so I pasted some of the log below in code window (fatal error stuff closer to bottom)...


Property(S): INSTALLLEVEL = 3
Property(S): WISEWEBSITES1_PURPOSE = 3
Property(S): ReinstallFileVersion = o
Property(S): WISEWEBSITES_SITE_SSL_PORT_HIDE = 1
Property(S): WISEWEBSITES_SITE_HOST_HEADER_HIDE = 1
Property(S): APPS_TEST = 1
Property(S): WISEWEBSITES_DIR_BROWSE_HIDE = 1
Property(S): WISEWEBSITES_SITE_IP_HIDE = 1
Property(S): WISEWEBSITES_SITE_TCP_PORT_HIDE = 0
Property(S): WISEWEBSITES_WS_LOCATION = ExistingSite
Property(S): WISEWEBSITES_LOG_VISITS_HIDE = 1
Property(S): WISEWEBSITES_WRITE_HIDE = 1
Property(S): _WiseDebugMode = 0
Property(S): INSTALLDIR8 = C:\inetpub\wwwroot\Adept7\
Property(S): SOURCEDIR = E:\downloads\NewAdept\Adept Explorer 8.1.1\AutoPlay\
Property(S): TARGETDIR = E:\
Property(S): Bin = C:\inetpub\wwwroot\Adept7\Bin\
Property(S): bin = E:\Adept7\bin\
Property(S): INSTALLDIR2 = E:\Adept7\
Property(S): Blank = C:\inetpub\wwwroot\Adept7\Blank\
Property(S): WindowsFolder = C:\Windows\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): System16Folder = C:\Windows\
Property(S): ProfilesFolder = C:\Windows\
Property(S): FavoritesFolder = C:\Users\administrator.HOME-SHIELD\Favorites\
Property(S): App_Code = C:\inetpub\wwwroot\Adept7\App_Code\
Property(S): DesktopFolder = C:\Users\administrator.HOME-SHIELD\Desktop\
Property(S): TempFolder = C:\Users\ADMINI~1.HOM\AppData\Local\Temp\
Property(S): Synergis = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Synergis\
Property(S): AppDataFolder = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\
Property(S): MyPicturesFolder = C:\Users\administrator.HOME-SHIELD\Pictures\
Property(S): GAC = E:\
Property(S): jetty = C:\Program Files (x86)\jVue\bin\jetty\
Property(S): bin5 = C:\Program Files (x86)\jVue\bin\
Property(S): SendToFolder = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): RecentFolder = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): PrintHoodFolder = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): WinSxS = C:\Windows\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): PersonalFolder = C:\Users\administrator.HOME-SHIELD\Documents\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): INSTALLDIR4 = C:\Program Files (x86)\jVue\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): WWWROOT = C:\inetpub\wwwroot\
Property(S): ProgramMenuFolder = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\
Property(S): StartupFolder = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): bin6 = C:\Program Files (x86)\jVue\bin\jetty\bin\
Property(S): AdminToolsFolder = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): NetHoodFolder = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): LocalAppDataFolder = C:\Users\administrator.HOME-SHIELD\AppData\Local\
Property(S): tc = C:\Program Files (x86)\jVue\bin\jetty\etc\
Property(S): StartMenuFolder = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Microsoft\Windows\Start Menu\
Property(S): app_data = E:\Adept7\app_data\
Property(S): Profiles = C:\Program Files (x86)\jVue\bin\Profiles\
Property(S): app_code = E:\Adept7\app_code\
Property(S): App_Data = C:\inetpub\wwwroot\Adept7\App_Data\
Property(S): Adept_Explorer = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Synergis\Adept Explorer\
Property(S): INSTALLDIR3 = C:\Program Files (x86)\Synergis\
Property(S): Adept_Explorer4 = C:\Program Files (x86)\Synergis\Adept Explorer\
Property(S): TemplateFolder = C:\Users\administrator.HOME-SHIELD\AppData\Roaming\Microsoft\Windows\Templates\
Property(S): fonts = C:\Program Files (x86)\jVue\bin\fonts\
Property(S): servlets = C:\Program Files (x86)\jVue\bin\jetty\servlets\
Property(S): lib = C:\Program Files (x86)\jVue\bin\jetty\lib\
Property(S): Viewer = C:\Program Files (x86)\Synergis\Adept Explorer\Viewer\
Property(S): help = C:\inetpub\wwwroot\Adept\help\
Property(S): bin7 = C:\inetpub\wwwroot\Adept\bin\
Property(S): junk = C:\inetpub\wwwroot\Adept7\junk\
Property(S): Client_Files = C:\Program Files (x86)\Synergis\Adept Explorer\Client Files\
Property(S): VersionNT = 600
Property(S): USERNAME = Troy Olson
Property(S): COMPANYNAME = HOMESHIELD
Property(S): WISEVIRTUALDIRECTORY7_VIRDIR_NAME_CHILD = Adept
Property(S): WISEWEBSITES1_SITE_DESC_LIST = Adept
Property(S): FTPNAME1 = AdeptFTP
Property(S): ADEPT_FOLDER = Adept
Property(S): AVDIR = C:\Program Files (x86)
Property(S): ARPINSTALLLOCATION = C:\inetpub\wwwroot\Adept\
Property(S): UserSID = S-1-5-21-1220945662-1897051121-725345543-500
Property(S): LogonUser = administrator
Property(S): AdminUser = 1
Property(S): VirtualMemory = 21247
Property(S): PhysicalMemory = 11199
Property(S): Intel = 15
Property(S): Msix64 = 15
Property(S): MsiAMD64 = 15
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): RemoteAdminTS = 1
Property(S): System64Folder = C:\Windows\system32\
Property(S): WindowsVolume = C:\
Property(S): MsiNTSuiteEnterprise = 1
Property(S): MsiNTProductType = 3
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 2
Property(S): WindowsBuild = 6002
Property(S): VersionNT64 = 600
Property(S): VersionMsi = 4.05
Property(S): ADDLOCAL = Complete
Property(S): WISEWEBSITES1_VD_EXISTING_SITE = Adept
Property(S): WISEVIRTUALDIRECTORY7_VIRDIR_NAME_SAVE = Adept
Property(S): WISEWEBSITES1_SITE_LOCATION_SAVE = VirtualDirectory
Property(S): WISEWEBSITES1_WS_LOCATION = VirtualDirectory
Property(S): WISEWEBSITES1_ATTR_INDEX = 1
Property(S): WISEWEBSITES1_ATTR_LOG_VISITS = 1
Property(S): WISEWEBSITES1_ATTR_READ = 1
Property(S): WISEWEBSITES1_SSL_PORT = 0
Property(S): WISEWEBSITES1_TCP_PORT = 80
Property(S): WISEWEBSITES1_SITE_DESC = Adept
Property(S): WISEVIRTUALDIRECTORY7_VIRDIR_NAME = Adept
Property(S): WISEVIRTUALDIRECTORY9_VIRDIR_NAME_CHILD = Adept/help
Property(S): WISEVIRTUALDIRECTORY9_VIRDIR_NAME = Adept/help
Property(S): WISEVIRTUALDIRECTORY8_VIRDIR_NAME_CHILD = Adept/bin
Property(S): WISEVIRTUALDIRECTORY8_VIRDIR_NAME = Adept/bin
Property(S): WISEWEBCOUNT = 0
Property(S): CURRENTDIRECTORY = C:\Windows\system32
Property(S): CLIENTUILEVEL = 0
Property(S): CLIENTPROCESSID = 6076
Property(S): VersionDatabase = 200
Property(S): ACTION = INSTALL
Property(S): EXECUTEACTION = INSTALL
Property(S): IISVERSION = 700
Property(S): SECONDSEQUENCE = 1
Property(S): ROOTDRIVE = E:\
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {5140EFA0-8A30-4E49-99F1-0D1B848A6A44}
Property(S): MsiLogFileLocation = c:\temp\adept.log
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 118168800
Property(S): PrimaryVolumeSpaceRequired = 42735
Property(S): PrimaryVolumeSpaceRemaining = 118126065
Property(S): PrimaryVolumePath = C:
Property(S): WISEVIRTUALDIRECTORY8_BEGINURL = http://localhost/Adept/bin/
Property(S): WISEVIRTUALDIRECTORY8_URL = http://localhost/Adept/bin
Property(S): WISEVIRTUALDIRECTORY8_HOMEDIR = C:\inetpub\wwwroot\Adept\bin\
Property(S): WISEVIRTUALDIRECTORY9_BEGINURL = http://localhost/Adept/help/
Property(S): WISEVIRTUALDIRECTORY9_URL = http://localhost/Adept/help
Property(S): WISEVIRTUALDIRECTORY9_HOMEDIR = C:\inetpub\wwwroot\Adept\help\
Property(S): WISEVIRTUALDIRECTORY7_BEGINURL = http://localhost/Adept/
Property(S): WISEVIRTUALDIRECTORY7_URL = http://localhost/Adept
Property(S): WISEVIRTUALDIRECTORY7_HOMEDIR = C:\inetpub\wwwroot\Adept\
Property(S): WISEVIRTUALDIRECTORY7_INSTTYPE = VIRDIR
Property(S): SourceDir = E:\downloads\NewAdept\Adept Explorer 8.1.1\AutoPlay\
Property(S): SourcedirProduct = {7206BF5A-5261-4B95-B071-2BCD5BF576F7}
Property(S): ProductToBeRegistered = 1
MSI (s) (88:C4) [13:28:40:952]: MainEngineThread is returning 1603
MSI (s) (88:C8) [13:28:40:952]: RESTART MANAGER: Session closed.
MSI (s) (88:C8) [13:28:40:952]: No System Restore sequence number for this installation.
MSI (s) (88:C8) [13:28:40:968]: User policy value 'DisableRollback' is 0
MSI (s) (88:C8) [13:28:40:968]: Machine policy value 'DisableRollback' is 0
MSI (s) (88:C8) [13:28:40:968]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (88:C8) [13:28:40:968]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (88:C8) [13:28:40:968]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (88:C8) [13:28:40:968]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (88:C8) [13:28:40:968]: Restoring environment variables
MSI (s) (88:C8) [13:28:40:968]: Destroying RemoteAPI object.
MSI (s) (88:90) [13:28:40:968]: Custom Action Manager thread ending.
MSI (c) (BC:B4) [13:28:40:984]: Back from server. Return value: 1603
MSI (c) (BC:B4) [13:28:40:984]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (BC:B4) [13:28:40:984]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 13:28:40: ExecuteAction. Return value 3.
MSI (c) (BC:B4) [13:28:40:984]: Doing action: Fatal_Error
Action 13:28:40: Fatal_Error.
Action start 13:28:40: Fatal_Error.
MSI (c) (BC:B4) [13:28:40:984]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'Fatal_Error'
Action 13:28:40: Fatal_Error. Dialog created
MSI (c) (BC:0C) [13:28:44:609]: Doing action: WiseCleanup
Action 13:28:44: WiseCleanup.
Action start 13:28:44: WiseCleanup.
MSI (c) (BC:0C) [13:28:44:609]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'WiseCleanup'
MSI (c) (BC:C0) [13:28:44:624]: Invoking remote custom action. DLL: C:\Users\ADMINI~1.HOM\AppData\Local\Temp\2\MSI1DDB.tmp, Entrypoint: Cleanup
Action ended 13:28:44: WiseCleanup. Return value 1.
Action ended 13:28:44: Fatal_Error. Return value 2.
Action ended 13:28:44: INSTALL. Return value 3.
MSI (c) (BC:B4) [13:28:44:671]: Destroying RemoteAPI object.
MSI (c) (BC:40) [13:28:44:687]: Custom Action Manager thread ending.
Property(C): Description = Synergis Adept Web Application
Property(C): Help = C:\inetpub\wwwroot\Adept7\Help\
Property(C): DiskPrompt = [ProductName] [1]
Property(C): UpgradeCode = {11FCFF24-4327-44A7-BD91-A8FF8EF4374E}
Property(C): InstallMode = Complete
Property(C): ROOTDRIVE = E:\
Property(C): IISVERSION = 700
Property(C): EXECUTEACTION = INSTALL
Property(C): ACTION = INSTALL
Property(C): UILevel = 5
Property(C): ProductCode = {7206BF5A-5261-4B95-B071-2BCD5BF576F7}
Property(C): ProductName = Synergis Adept Explorer 8.1
Property(C): ProductVersion = 8.2.16
Property(C): Manufacturer = Synergis Software
Property(C): ReinstallFileOlderVersion = o
Property(C): ReinstallRepair = r
Property(C): ErrorDialog = ErrorDialog
Property(C): Accept = Yes
Property(C): _WiseDialogTitleFontDefault = {\MS_Sans_Serif_81}