How can an attachment be removed from a KACE Service Desk Ticket?
The wrong file was attached to a service desk ticket, what is the procedure to remove/replace that attachment?
2 Comments
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Did you ever get a resolution to this issue? I have encountered the same issue and we do not want to delete the ticket just the attachment. - kimimtt 8 years ago
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unfortunately not, I cannot believe no one else has had this issue. - msullivanpm 8 years ago
Answers (1)
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Posted by:
DirtySoc
7 years ago
As of this answer submission the ability to edit individual tickets does not exist. This is planned in a upcoming future release this calendar year.
https://kace.uservoice.com/forums/82699-k1000/suggestions/2438942-service-desk-editing-comments
