HTML Code in Kace ticket notifications
Does anyone know what is and isn't supported in the Code area of Ticket Notifications? I put together some HTML to jazz up the boring ticket notifications (graphics, a table, clickable button) and while all looks good in a HTML preview, Kace destroys half the code when I enter it into their box. Are there certain elements of HTML that is not supported there? Has anyone accomplished things like adding a button to the notifications?
I did check their admin guide and it only had basic info about HTML in the notifications. I also opened a support ticket with engineering but waiting to hear back.
Thanks
Answers (1)
FOLLOWING... I am very interested in this too as I am in the same predicament.
We are transitioning to KACE ServiceDesk soon and visually, from an end users' perspective, it looks like we downgraded our service.
