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Netop Remote Controle Host

Hi I got a problem with my capture of Netop Remote Controle Host. I made a MSI file, but when I want to start the program it takes about 1 min. to load it. when I am clicking on the service netop helper an error accours and it saids

"Configuration Manager: The specified device instance handle does not correspond to a present device."

is there anybody there could help me with that problem?

thx

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Answers (6)

Posted by: cdupuis 20 years ago
Third Degree Green Belt
0
Call Mike Rice over at CrossTech Corp, his # is 800 6754 0729 X124, he has been very helpful in diagnosing some of our Netop School problems. Make sure you have a valid support agreement first.
Posted by: MME 20 years ago
Senior Yellow Belt
0
Hi
Thx for helping but I am doing this for a custumer so I don't have a valid support agreement. But thanks anyway [:)]
Posted by: cdupuis 20 years ago
Third Degree Green Belt
0
Well it your customer does, just call on bahalf of them.
Posted by: d_fisher 20 years ago
Senior Yellow Belt
0
Dumb question, but why did you repackage it?? Yes I know the default install is legacy setup.exe based. There is a MSI install on the CD. I don't remember remember the exact path but I just used about a week ago. I will check the exact path when I get back in the office tomorrow.

Doug
Posted by: MME 20 years ago
Senior Yellow Belt
0
hmmmm Doug not a dump question... I found the msi file. I was a litte to quick just to finish the application and did not see it [;)] but thx for the help

MME
Posted by: MME 20 years ago
Senior Yellow Belt
0
Why I captured the hole thing was because of some configurations after installation. But I figured out that I just need to make 2 packages [:D]
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