Problems with PDF file association after Adobe Reader 8 install
I am deploying a package of Adobe Reader 8 to around 1800 machines, done about 300 so far.
I have had about 6-10 reports of users not being able to open PDF files following the upgrade because PDF files are not associated with Adobe Reader 8.
I have tried repairs using the different options in msiexec, but the only way to rectify this problem is to uninstall and then reinstall again whcih is a bit of a pain.
Can anyone tell me why this is happening and is there a simpler way to fix the problem that the uninstall/install method?
Thanks all.
I have had about 6-10 reports of users not being able to open PDF files following the upgrade because PDF files are not associated with Adobe Reader 8.
I have tried repairs using the different options in msiexec, but the only way to rectify this problem is to uninstall and then reinstall again whcih is a bit of a pain.
Can anyone tell me why this is happening and is there a simpler way to fix the problem that the uninstall/install method?
Thanks all.
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Posted by:
madsquirrel21
17 years ago
I had the same issue with 7 when I deployed reader. Some users had Pro installed and when I pushed the reader it set it as the default pdf program. Somtimes a repair on the pro worked. Somtimes re-associating the file worked....I know you can change a setting in the install (transform) but I did not find this out until after the fact. I will see If I can locate the setting.
Posted by:
mcompton69
17 years ago
Posted by:
brianb0177
17 years ago
Posted by:
mcompton69
17 years ago
sorry guys, you are both barking up the wrong tree - this is nothing to do with Adobe Acrobat Pro. NONE of the PCs have Acrobat installed.
I have checked Adobe Customization Wizard 8 (because that is what i used to create the package that is being deployed). The only settings refering to setting what program opens PDF files is File Attachments page (where you cannot change the options for PDF file types), the other is on the Installation Options where you can set which program is used if both acrobat and reader are installed - which is irrelevant (see 1st para).
Note that after the installation is completed successfully, when these users click on a PDF file they receive the standard Windows Explorer message when opening an unknown file format.
Getting an increasing number of users with this problem!!
I have checked Adobe Customization Wizard 8 (because that is what i used to create the package that is being deployed). The only settings refering to setting what program opens PDF files is File Attachments page (where you cannot change the options for PDF file types), the other is on the Installation Options where you can set which program is used if both acrobat and reader are installed - which is irrelevant (see 1st para).
Note that after the installation is completed successfully, when these users click on a PDF file they receive the standard Windows Explorer message when opening an unknown file format.
Getting an increasing number of users with this problem!!
Posted by:
adricapp
17 years ago
Posted by:
madsquirrel21
17 years ago
I finally understand the issue you are having because I am having it also. After you install Reader 8 on a machine w/o acrobat. You open a PDF in Explorer and get a general error "There is a problem wtih adobe acrobat/reader. Pease exit and try again" You select OKAY and it works, but you get this every time. It does not do this when opening local PDF's
Posted by:
adricapp
17 years ago
Posted by:
madsquirrel21
17 years ago
Posted by:
mcompton69
17 years ago
i disagree actually. The PCs that i mentioned before that have Adobe 8 installed but that it is not correctly associated with PDF files - normally i would uninstall adobe 8 and then reinstall it whcih fixed the problem. After setting the package to decide itself what program to use to open PDF files, even if i unistalled the program and reinstalled it again the user could still not open PDF files. I needed to set the package to force Adobe Reader as default program for PDF files in order for the file associate to be corrected.
Posted by:
neo2000
17 years ago
*BUMP*
having exact the same problem over here.. machines equipped with reader 7, some with adobe acrobat pro 7, a lot of machines having the same issue.. Opening PDF's doesn't work as it should.. Windows asking for the location of ACRORD32.exe when opening PDF's.. [&:]
Anyone figured out a solution yet?
having exact the same problem over here.. machines equipped with reader 7, some with adobe acrobat pro 7, a lot of machines having the same issue.. Opening PDF's doesn't work as it should.. Windows asking for the location of ACRORD32.exe when opening PDF's.. [&:]
Anyone figured out a solution yet?
Posted by:
mcompton69
17 years ago
i haven't managed to find a solution for this, we have had to manually install about 300-400 PCs because of this problem, seriously disappointed with Adobe and their 'support'.
In the end I created a batch file that removed the old versions and installed the new version again - great for our Laptop users who have admin rights and can do this themselves, but no good for the desktop users that required techies remoting in to run the batch file themselves.
Hope this helps
* * * * * * * * * * * * * * * * * * * * * * * *
@Echo off
cls
Echo.
Echo Uninstalling Adobe Reader 5 if it is installed...
Echo.
ISUNINST.EXE -y -a -f"C:\Program Files\Common Files\Adobe\Acrobat 5.0\NT\Uninst.isu"
cls
Echo Uninstalling Adobe Reader 8 if it is installed...
Echo.
msiexec /uninstall "C:\Program Files\Adobe\Reader 8.0\Setup Files\{AC76BA86-7AD7-1033-7B44-A80000000002}\AcroRead.msi" transforms="C:\Program Files\Adobe\Reader 8.0\Setup Files\{AC76BA86-7AD7-1033-7B44-A80000000002}\AcroRead.mst" /passive /norestart
cls
Echo.
Echo Old versions of Adobe Reader have been removed, installing Adobe Reader 8.
Echo This may take a few minutes, please be patient...
Echo.
Echo Please do not cancel the installation once it has started as this will cause
Echo problems opening PDF files.
Echo.
\\ssfs002\groupdata$\_ACSIT\Adobe_Reader_8\Setup.exe
cls
Echo Installation process has complete, you should now be able to view PDF files.
Echo.
Echo If you are still unable to do this, please contact the IT Customer Services Desk on xxxxx xxxxx
Echo.
Pause
* * * * * * * * * * * * * * * * * * * * * * * *
In the end I created a batch file that removed the old versions and installed the new version again - great for our Laptop users who have admin rights and can do this themselves, but no good for the desktop users that required techies remoting in to run the batch file themselves.
Hope this helps
* * * * * * * * * * * * * * * * * * * * * * * *
@Echo off
cls
Echo.
Echo Uninstalling Adobe Reader 5 if it is installed...
Echo.
ISUNINST.EXE -y -a -f"C:\Program Files\Common Files\Adobe\Acrobat 5.0\NT\Uninst.isu"
cls
Echo Uninstalling Adobe Reader 8 if it is installed...
Echo.
msiexec /uninstall "C:\Program Files\Adobe\Reader 8.0\Setup Files\{AC76BA86-7AD7-1033-7B44-A80000000002}\AcroRead.msi" transforms="C:\Program Files\Adobe\Reader 8.0\Setup Files\{AC76BA86-7AD7-1033-7B44-A80000000002}\AcroRead.mst" /passive /norestart
cls
Echo.
Echo Old versions of Adobe Reader have been removed, installing Adobe Reader 8.
Echo This may take a few minutes, please be patient...
Echo.
Echo Please do not cancel the installation once it has started as this will cause
Echo problems opening PDF files.
Echo.
\\ssfs002\groupdata$\_ACSIT\Adobe_Reader_8\Setup.exe
cls
Echo Installation process has complete, you should now be able to view PDF files.
Echo.
Echo If you are still unable to do this, please contact the IT Customer Services Desk on xxxxx xxxxx
Echo.
Pause
* * * * * * * * * * * * * * * * * * * * * * * *
Posted by:
cisco
17 years ago
I had the same problem and I imported this registry key
[HKEY_CLASSES_ROOT\.pdf]
"PrevApp"="AcroExch.Document"
@="AcroExch.Document"
"Content Type"="application/pdf"
[HKEY_CLASSES_ROOT\.pdf\OpenWithList]
@=""
[HKEY_CLASSES_ROOT\.pdf\OpenWithList\AcroRd32.exe]
@=""
[HKEY_CLASSES_ROOT\.pdf\PersistentHandler]
@="{F6594A6D-D57F-4EFD-B2C3-DCD9779E382E}"
and it worked.
Good Luck
[HKEY_CLASSES_ROOT\.pdf]
"PrevApp"="AcroExch.Document"
@="AcroExch.Document"
"Content Type"="application/pdf"
[HKEY_CLASSES_ROOT\.pdf\OpenWithList]
@=""
[HKEY_CLASSES_ROOT\.pdf\OpenWithList\AcroRd32.exe]
@=""
[HKEY_CLASSES_ROOT\.pdf\PersistentHandler]
@="{F6594A6D-D57F-4EFD-B2C3-DCD9779E382E}"
and it worked.
Good Luck
Posted by:
n1xt3r
17 years ago
I'm using Adobe's Customization Wizard also (setting "let the installer decide" seems to do the trick). Except in my case, I still had a few laptops that had Adobe Acrobat 5 installed afterwards. I'm sure uninstalling Acrobat 5 after Adobe Reader 8 was installed caused the disassociation. For the record, I do run a vbscript to uninstall older Adobe Reader installs before installing Adobe Reader 8, but it seems it could use some improvement.
Anyways, I had better luck with the following, but it may have the annoying side effect of undoing/resetting the state of your license acceptance. Don't ask me how or why. All I know is that the problem didn't seem to surface until after I imported the key.
Anyways, I had better luck with the following, but it may have the annoying side effect of undoing/resetting the state of your license acceptance. Don't ask me how or why. All I know is that the problem didn't seem to surface until after I imported the key.
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\.pdf]
@="AcroExch.Document"
"Content Type"="application/pdf"
[HKEY_CLASSES_ROOT\.pdf\OpenWithList]
@=""
[HKEY_CLASSES_ROOT\.pdf\OpenWithList\AcroRd32.exe]
@=""
[HKEY_CLASSES_ROOT\.pdf\PersistentHandler]
@="{F6594A6D-D57F-4EFD-B2C3-DCD9779E382E}"
[HKEY_CLASSES_ROOT\.pdf\ShellEx]
[HKEY_CLASSES_ROOT\.pdf\ShellEx\{8895b1c6-b41f-4c1c-a562-0d564250836f}]
@="{49400A7C-81A8-4F52-8CCE-D54739EE87EC}"
[HKEY_CLASSES_ROOT\AcroExch.Document]
"BrowseInPlace"="1"
"EditFlags"=hex:00,00,01,00
@="Adobe Acrobat Document"
[HKEY_CLASSES_ROOT\AcroExch.Document\CLSID]
@="{B801CA65-A1FC-11D0-85AD-444553540000}"
[HKEY_CLASSES_ROOT\AcroExch.Document\CurVer]
@="AcroExch.Document.7"
[HKEY_CLASSES_ROOT\AcroExch.Document\Shell]
[HKEY_CLASSES_ROOT\AcroExch.Document\Shell\Open]
[HKEY_CLASSES_ROOT\AcroExch.Document\Shell\Open\Command]
@="\"C:\\Program Files\\Adobe\\Reader 8.0\\Reader\\AcroRd32.exe\" \"%1\""
Posted by:
Inabus
17 years ago
Posted by:
mcompton69
17 years ago
Posted by:
Inabus
17 years ago
Ah ok, that potential fix is out the window then!
I would look at if the verb and mime tables are correctly populated as I suspect somethnig dodgy is going on there. Have you checked out google / adobe forums, for potential fixes.
To be honest if your getting succesfull installations on some machine it points to something specific on the machines with problem but what that problem is I wouldnt know.
You could try the following maybe?
Install Adobe on machine A with full logging (Non working machine)
Install Adobe on machine B with full logging (Working machine)
Then compare the 2 log files in an attempt to find the action or registry entry that the installer cant update.
I would look at if the verb and mime tables are correctly populated as I suspect somethnig dodgy is going on there. Have you checked out google / adobe forums, for potential fixes.
To be honest if your getting succesfull installations on some machine it points to something specific on the machines with problem but what that problem is I wouldnt know.
You could try the following maybe?
Install Adobe on machine A with full logging (Non working machine)
Install Adobe on machine B with full logging (Working machine)
Then compare the 2 log files in an attempt to find the action or registry entry that the installer cant update.
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