Quicktime will not install -- Weird issue
Ok, as stated above QuickTime 7.5.5 will not install out to my clients. Upon reading the Event Viewer on a few target machines, i found these error in the Application log:
[blockquote](MsiInstaller: 10005)
Product: QuickTime -- A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
(Application Management: 102)
The install of application QuickTime from policy Install Quicktime failed. The error was : Fatal error during installation.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
[/blockquote]Now this would be impossible that a newer version exists on the target machine, as quicktime isn't even installed!! I have checked the Program Files, and the registry and there is no trace of it ever being installed!
I extracted the MSI from the QT installer which I downloaded a few days ago from Apples website.
I have had a minor modification with Orca to remove all other languages other than English (1033) from the Summary Information.
I was just wondering if anyone else has seen this problem and possibly has an answer. We have 150 target machines which need quicktime and i do not want to do it manually.
We are running a Windows 2003 R2 Enterprise (64bit) and a Standard (32bit) server, and all clients are Windows XP
Thanks in advance!
[blockquote](MsiInstaller: 10005)
(Application Management: 102)
The install of application QuickTime from policy Install Quicktime failed. The error was : Fatal error during installation.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
[/blockquote]Now this would be impossible that a newer version exists on the target machine, as quicktime isn't even installed!! I have checked the Program Files, and the registry and there is no trace of it ever being installed!
I extracted the MSI from the QT installer which I downloaded a few days ago from Apples website.
I have had a minor modification with Orca to remove all other languages other than English (1033) from the Summary Information.
I was just wondering if anyone else has seen this problem and possibly has an answer. We have 150 target machines which need quicktime and i do not want to do it manually.
We are running a Windows 2003 R2 Enterprise (64bit) and a Standard (32bit) server, and all clients are Windows XP
Thanks in advance!
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Posted by:
Foxy
16 years ago
Hi shaynej,
I had this issue a few weeks ago trying to deploy Quicktime 7.3.1.
It would install fine just running the MSI, however as soon as I applied an mst, or passed variables on the command line I got the same error as you are. After thinking was going insane for a while, in testing I used MsiTran to merge the MST I had created with the extracted vendor Msi, which worked.
Also I noticed when the installs were failing it would also fail to rollback the install and leave an entry in add/remove programs and some reg keys behind, which had to be manually removed.
I have not been able to look at this again since then, but I hope this helps you.
James.
I had this issue a few weeks ago trying to deploy Quicktime 7.3.1.
It would install fine just running the MSI, however as soon as I applied an mst, or passed variables on the command line I got the same error as you are. After thinking was going insane for a while, in testing I used MsiTran to merge the MST I had created with the extracted vendor Msi, which worked.
Also I noticed when the installs were failing it would also fail to rollback the install and leave an entry in add/remove programs and some reg keys behind, which had to be manually removed.
I have not been able to look at this again since then, but I hope this helps you.
James.
Posted by:
AngelD
16 years ago
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