Quicktime will not install -- Weird issue
Ok, as stated above QuickTime 7.5.5 will not install out to my clients. Upon reading the Event Viewer on a few target machines, i found these error in the Application log:
[blockquote](MsiInstaller: 10005)
Product: QuickTime -- A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
(Application Management: 102)
The install of application QuickTime from policy Install Quicktime failed. The error was : Fatal error during installation.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
[/blockquote]Now this would be impossible that a newer version exists on the target machine, as quicktime isn't even installed!! I have checked the Program Files, and the registry and there is no trace of it ever being installed!
I extracted the MSI from the QT installer which I downloaded a few days ago from Apples website.
I have had a minor modification with Orca to remove all other languages other than English (1033) from the Summary Information.
I was just wondering if anyone else has seen this problem and possibly has an answer. We have 150 target machines which need quicktime and i do not want to do it manually.
We are running a Windows 2003 R2 Enterprise (64bit) and a Standard (32bit) server, and all clients are Windows XP
Thanks in advance!
[blockquote](MsiInstaller: 10005)
(Application Management: 102)
The install of application QuickTime from policy Install Quicktime failed. The error was : Fatal error during installation.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
[/blockquote]Now this would be impossible that a newer version exists on the target machine, as quicktime isn't even installed!! I have checked the Program Files, and the registry and there is no trace of it ever being installed!
I extracted the MSI from the QT installer which I downloaded a few days ago from Apples website.
I have had a minor modification with Orca to remove all other languages other than English (1033) from the Summary Information.
I was just wondering if anyone else has seen this problem and possibly has an answer. We have 150 target machines which need quicktime and i do not want to do it manually.
We are running a Windows 2003 R2 Enterprise (64bit) and a Standard (32bit) server, and all clients are Windows XP
Thanks in advance!
0 Comments
[ + ] Show comments
Answers (2)
Please log in to answer
Posted by:
Foxy
15 years ago
Hi shaynej,
I had this issue a few weeks ago trying to deploy Quicktime 7.3.1.
It would install fine just running the MSI, however as soon as I applied an mst, or passed variables on the command line I got the same error as you are. After thinking was going insane for a while, in testing I used MsiTran to merge the MST I had created with the extracted vendor Msi, which worked.
Also I noticed when the installs were failing it would also fail to rollback the install and leave an entry in add/remove programs and some reg keys behind, which had to be manually removed.
I have not been able to look at this again since then, but I hope this helps you.
James.
I had this issue a few weeks ago trying to deploy Quicktime 7.3.1.
It would install fine just running the MSI, however as soon as I applied an mst, or passed variables on the command line I got the same error as you are. After thinking was going insane for a while, in testing I used MsiTran to merge the MST I had created with the extracted vendor Msi, which worked.
Also I noticed when the installs were failing it would also fail to rollback the install and leave an entry in add/remove programs and some reg keys behind, which had to be manually removed.
I have not been able to look at this again since then, but I hope this helps you.
James.
Posted by:
AngelD
15 years ago
Open the MSI in ORCA and post what's in the LaunchCondition table.
By installing with verbose logging you should also see which launch condition entry (if multiple) that is the "bad" guy.
By installing with verbose logging you should also see which launch condition entry (if multiple) that is the "bad" guy.
Rating comments in this legacy AppDeploy message board thread won't reorder them,so that the conversation will remain readable.