Software Deployment

Assuming the vendor does not provide any command-line means of stopping it, I would say you are looking at a reboot. Set the service to disabled (or manual) in the registry and reboot- when Windows starts back up it should not start and you can do as you wish.

Before going down this path, try the upgrade and make sure the vendor has not accounted for this situation for you.

Best of luck,
Bob

thanx Bob...the antivirus software has to be sent out to > 1500 PC's and the service must not be off much longer than it takes to install the msi with the new app...I was hoping I could stop the service at the beginning of the execution of the msi...this way we are not open to attacks...I am trying to use launch command from path using taskkill.exe...

Killing the service is not a bad idea, and this is certianly one way to do it- but if it won't let you- you are forced to seek alternatives. What AntiVirus software is it? I would be suprised if there was not a scripted installation option that would handle the previous/running instance of itself on the target systems. This sounds like a situation that lends itself to a command-line installation instead of repacking. If you must have a MSI, you could always use the MSI to call the command line installation. Take a look at the Package Knowledge Base for tips.

we are switching from Inoculan to McAfee...I was hoping to handle all of the tasks from 1 msi for ease and efficiency but it looks like we may have to run a command in Tivoli to handle the service followed by the new msi...I will continue to work on this problem with-in the msi just in case...thanx for your prompt response and ideas...

can you make a batch like that:

net stop ure_service
sc \\%computername% config ure_service start= disabled

msiexec /I uremsi.msi

net start ure_service
sc \\%computername% config ure_service start= auto

---------------

sc query - Queries the status for a service, or enumerates the status for types of services

thales, thanx for the suggestion...I will put something together with your suggestion to try it out as an alternative...we ended up using a batch to call taskkill to end the antivirus scanner...once the service was stopped in the transform, the other app was installed without any problems...

From the Window 2000 Scripting Guide

Stoping a service and it's dependencies

'---------------------------------------------------------------------------------------------
strComputer = "."
Set objWMIService = GetObject("winmgmts:" _
& "{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")
Set colServiceList = objWMIService.ExecQuery("Associators of " _
& "{Win32_Service.Name='NetDDE'} Where " _
& "AssocClass=Win32_DependentService " & "Role=Antecedent" )
For each objService in colServiceList
objService.StopService()
Next
Wscript.Sleep 20000
Set colServiceList = objWMIService.ExecQuery _
("Select * from Win32_Service where Name='NetDDE'")
For each objService in colServiceList
errReturn = objService.StopService()
Next
'---------------------------------------------------------------------------------------------


Stoping a service under a specific account

'---------------------------------------------------------------------------------------------

strComputer = "."
Set objWMIService = GetObject("winmgmts:" _
& "{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")
Set colServices = objWMIService.ExecQuery _
("Select * from win32_Service")
For each objService in colServices
If objService.StartName = ".\netsvc" Then
errReturnCode = objService.StopService()
End If
Next


'---------------------------------------------------------------------------------------------

Hope this helps

Regards,

thanx for your suggestion Robo Scripter...I have suggested we test another way to stop this service should time permit...our Desktop admins have elected to use
c:\windows\system32\taskkill /f /t /im "progname".exe etc to stop the service...it does work when sent out with tivoli before the install of the new package...