two software versions, listed in inventory, only one actually installed.
We have a group of users who are currently using quicken 2010. We are planning to ugprade them to Quicken 2013 Rental Property. I have an installer and it seems to be working-it is able to push out, uninstall the old version and install the new one without much issue. However, when the machine checks back in, it lists both the 2010 and 2013 versions of Quicken. Add/Remove programs only shows 2013, there does not appear to be any other reference to the old version in the program directory, nor is there any shortuct anywhere to the 2010 version.
Has anyone seen anything like this in quicken or any other program and if so how did you get Kace to drop the old version?
Could there be some kind of deep registry key its looking for?
thanks
Answers (3)
Create a script that removes the following registry key info :)
Delete this Registry Value:
Branch:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders
Value Name:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Quicken 2010\
////////////////////////////////
Delete This Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{CCF6F57B-F6B4-4508-BF45-63AAC9DE416A}
By default, the agent is looking for an uninstall string here: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall
Perhaps the upgrade did not remove that registry key for the 2010 version.
Otherwise, it's looking for a custom inventory rule in your Quicken 2010 software inventory item.
Comments:
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so I checked one machine-there is nothing referencing quicken in that uninstall string folder. There is no custom inventory rule either. Is it possible it is happening because the installer literally just writes over it-same executable, same files (just modified)? - dkurz8814 11 years ago
Are you sure that the previous one is uninstalled properly?
It might be just there and the files are replaced. The 2010 version needs to be uninstalled cleanly before installing the new one.
