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After upgrading the K1000 to version 6.2 I discovered an issue

Hi,

After the upgrade of our K1000 to version 6.2 I noticed a lot of errors in the application event logs on every machine relating to "ACUConfig". These appeared every two hours. I tracked down the ACUConfig executable to the C:\Program Files (x86)\Dell\Kace directory and it looks like when the machine checks in these events appear.

I logged a call with support and they said they had another person log a call with the same issue. They have passed this to engineering to have a look at.

You may want to see if this affects your machines as well and maybe log a call

Posted 10 years ago 4531 views

Comments

  • I see it on my PC's too. Some are errors, some are warnings and some are informational. The new agent probably checks every PC regardless of if it has the Intel AMT tech or not. Thanks for the info! - h2opolo25 10 years ago
  • The same thing is happening to us. Thanks for the info. - badamson 10 years ago
  • The support people Webexed in and had a look and had a good poke around and have gone away to have a think .... waiting on them to come back to me. - KiwiJJ 10 years ago
  • This has been reported as a bug. - Hrkljus 10 years ago
  • I see that Dell have released an article related to this -
    https://support.software.dell.com/k1000-systems-management-appliance/kb/134810

    This seems to relate to physical boxes, what about VMware virtual servers that do not have Intel vPro processors, do we just have to put up with constant event log errors every 2 hours ? - KiwiJJ 9 years ago
  • I've had the same complaint and it looks like this won't be fixed anytime soon now. I developed a work-around to this problem that tackles it fairly well. Basically using a GPO I change the security on that acuconfig.exe file so that it can't be executed. I have a detailed walkthrough on my website:

    https://www.markringo.com/hiding-acuconfig-errors-from-the-kace-agent/

    Enjoy - MarkRingo 9 years ago
    • Hi Mark,
      Very useful info, I will implement it here as it would be nice to make those errors "go away". Be even nicer if Dell could implement their software correctly. - KiwiJJ 9 years ago
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