Skills: Active Directory, Installshield or Wise, Marimba

Location: San Francisco, CA

Area code: 415

Tax term: FULLTIME

Length: full time perm

*****Send resume in MS word format to paulette@synpherum.com*****

-Candidate must be able to pass background check

-Company has low employee turnover

Job description:

The Desktop Engineer position is responsible for repackaging, testing and deployment of desktop and network software applications and patches. This includes defining systems and end-user requirements, formulating work plans for successful rollouts, and executing these work plans. As a Desktop Engineer, this staff position is also responsible for documenting support requirements for Technical Support team members. At the direction of management, this staff position will provide assistance in developing project plans, defining job scopes, and working with end-users in the implementation and deployment of assigned projects.

Essential Duties and Responsibilities:

* Responsible for enterprise-wide software distributions including:

o Building and deploying software distribution packages for designated applications.

* At the direction of management, works directly with the Desktop Engineer Manager in the development, implementation and deployment of technical services project plans.

* At the direction of management, works with end-users to assure accurate definition of technical requirements, job scopes, staffing needs and fulfillment of stipulated projects.

* Follows escalation procedures when systems are down

* Responsible for guiding Technical Support team members in providing creative solutions to end-user problems, questions and troubleshooting techniques

Experience/Skills Required:

* Requires in-depth working knowledge of company supported Desktop operating systems (Microsoft Windows XP), and the Microsoft Office suite of applications.

* Requires experience using automated software distribution (preferably Marimba but not required) and repackaging software tools (preferably InstallShield but not required), including MSI format.

* Experience automating manual processes using scripting/testing tools (WinBatch/Visual Basic, RationalRobot) is a plus.

* Must possess excellent written and oral communications skills and the ability to clearly define projects, objectives, goals, schedules and assignments.

* Must posses the ability to work effectively with business personnel at all levels as well as with outside vendors and contractors.

* Requires strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times with all users.

*****Send resume in MS word format to paulette@synpherum.com*****

Contact for more information:

Paulette Rogan

Synpherum

paulette@synpherum.com

Cell:(925)759-7765