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Category: 1000::Agent::Windows
KBOX Model: K1000
KBOX Applicance: Unknown
Server Version: 5.3.53053
Agent Version: 5.3.53177

Issue:
Agent conflict with Symantec Privacy Shell (SPS).
SPS uses userinit which the kace agent overwrites with kusrinit.exe.
The agent is not affected, however, SPS is broken once agent is installed.
Customer has tried to reinstall privacy shell after the agent is installed with no luck.

Troubleshooting:
Advised to submit suggestions from symantec technician.

Suggestions from symantec:

In the registry navigate to HKLM> Software>Microsoft> Windows NT>Current Version> Winlogon, check if the value for userinit is C:\WINDOWS\system32\userinit.exe, or not.

When K client is installed the value of Userinit changes from C:\Windows\System32\userinit.exe to C:\Windows\System32\ kusrinit.exe, if this is true, backup the registry and replace the value of userinit back to its original one (C:\WINDOWS\system32\userinit.exe).

Reboot the machine and check if the issue still persists.

Solution Steps:
Install kace agent v5.3.53053 manaully with the following switch.
ampagent-5.3.53177-x86 NOHOOKS=1

v5.4.70402 uses a batch file to install the agent.
The file is location on \\KBOX HOSTNAME\clientdrop\agent_provisioning\windows_platform\

File name: agent_msi_provision
Edit line 63 as follows:

start /wait msiexec.exe /qn /l*v %temp%\ampmsi.log /i \\%1\%2\agent_provisioning\windows_platform\%3 HOST=%KBOX_SERVER% NOHOOKS=1

If v5.4.5315 is not available, you can download the kbin file from here > http://www.kace.com/support/production/downloads

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