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K1000 - Love it or hate it, share your story

I'm going on just over a year in the realm of systems management. All of this time has been with a Dell KACE K1000. Initially there were some growing pains as I figured out the strengths and weaknesses of the appliance. Now I cannot imagine getting my job done without it. What's your favorite aspect of using Dell KACE? What do you dislike most about it? Is KACE the best thing you've ever used, or do you wish you were still using another solution? If so, why? Share some, share all if you want.

Posted 11 years ago 4267 views

Comments

  • One of the things I do not like is the 512 meg requirement to do imaging or scripted installs. We still have alot of machines that are under that requirement. We are moving to virtual desktop, but I still can not image the old machines with WINFLP (that run vmware view great by the way) with our K1000. I did not choose the K1000 so did not know about the 512 meg requirement until it was installed. - mike.henderson 11 years ago
  • For the most part, I love it but I simply cannot fathom the reasoning behind the asset database structure. This has caused me no end of grief and to this day, I still cannot create a report that shows me information from each asset type within the one single report. I have had to create a report for each type, export each to excel and then combine them all into one from there. - dpyett 11 years ago
  • Initially, when we got our KBOX we were very excited. We didn't have a ticketing system to this point or a way to keep track of our inventory. The only way we knew which machines needed patching was from using a security scan tool that we use for compliance. And to perform a managed install across all of our workstations, or a select few based on criteria, didn't happen.

    The excitement was short lived when the production appliance arrived. We tried to perform 3rd party patching, and initially it seemed to break more things than it fixed. The same was true for managed installs. There was a point that all we were excited about using was the help desk and inventory functions. That was until we opted for additional training. I attended KACE user conference 2012 and soaked everything in. It was a great experience to be around other KACE users and share experiences with the appliance.

    Had it not been for attending the user conference and the boot camps I think we'd still be contemplating how to best use it as a paper weight. Currently we have over 30 live scripts enabled, 10 managed installs at any point in time, 3 help desk queues for different department services, 3rd party patching, and the start of some asset management.

    Ultimately what makes this system the best for our business goes beyond just the price of the appliance (with support and licenses), it's the user base and the IT Ninja community that really make it stand out. When we were ready to pitch the appliance out the window, support pulled through and resolved our issues. Having it for over a year now, I cannot wait to see what direction they take this product in. - GeekSoldier 11 years ago
  • I use K1000 and I am very happy with it. Domain Users dont have admin rights but I am able to deploy 90% of the softwares they need. Please check out the list of softwares I currently deploy. I use it for software deployments, script deployment, File sync and Patch Management. Some of the other main features include service desk and asset management but I havent used it. K1000 is all based on Smart Labels, if you dont create them properly then things could get screwed up pretty fast. Also, test the software deployment thoroughly before pushing it out to the whole network.

    Please note that the Patch Management system is not as good as WSUS and you wont be able to find all the MS updates for Windows and Office.

    Microsoft Lync x86
    Microsoft Lync x64
    Mircosoft Office 2007
    Microsoft Office 2010
    Microsoft SharePoint Designer 2010
    Silverlight
    Flash Player
    Java
    Windows Movie Maker
    Teamviewer
    Irfan View
    Adobe Reader XI
    Language packs
    iTunes x86
    iTunes x64
    Winrar
    Firefox
    Google Chrome
    Skype
    VLC Media Player
    Computrace
    TortoiseSVN
    Notepad++
    Mutiple Fonts
    Mutiple Registry Tweaks - samuelcolt 11 years ago
    • Have you updated to 5.4 SP1? That could resolve some of the MS patch discrepancies with WSUS. So far as I know as of 5.4 SP1 you should have full parity with WSUS as long as your patch subscriptions are set correctly. - GeekSoldier 11 years ago
  • I am happy to hear that they have made some improvements in 5.4 SP1. I will be testing it out soon. - samuelcolt 11 years ago
    • I think the official line is that 5.4 SP1 puts it more on par with WSUS. You might still find that some MS patches might not be there.

      If that's the case, reference these articles. Usually, any missing patches for Office and the like can be added if you request it from support.

      How soon after their release will patches be available for me to install from the K1000-series appliance?
      http://www.kace.com/support/resources/kb/article/How-soon-after-their-release-will-patchesbe-available

      What To Do When Patches Are Missing From Your KBOX
      http://www.kace.com/support/resources/kb/article/what-to-do-when-patches-are-missing-from-your-kbox - jknox 11 years ago
  • I wish reporting was better. - MayorBloomberg 10 years ago
  • I LOVE THE K1000! Custom inventory rules are by far my favorite feature! I use them for reporting purposes as well as for creating smart labels. - awingren 10 years ago
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