/build/static/layout/Breadcrumb_cap_w.png

Sophos Home - Updating fails (for Mac)

Updating fail to download or complete. When you check the updating log the following message is shown:
com.sophos.autoupdate: Error:
Could not update Sophos Anti-Virus at [TIME] on [DATE]
com.sophos.autoupdate: Verification failed com.sophos.autoupdate:

The files downloaded by Sophos AutoUpdate are corrupt or incomplete.


    1.    Open Terminal from Spotlight

    2.    Paste in the following command and press enter

sudo rm -rf /Library/Caches/com.sophos.sau/ ; /usr/bin/SophosUpdate

You will be prompted for your account password. Type the same on you use to unlock system preferences panels etc. - the password will not appear on screen. Press enter once you have entered the password.

The command will clear all of the already downloaded files in the sophos autoupdate cache and force a new download.


If the problem continues something is interrupting the download files and when sophos autoupdate checks the files it sees a problem with them. Common causes are a proxy or similiar scanning the internet traffic.


Comments

This post is locked
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ