/build/static/layout/Breadcrumb_cap_w.png

Ticket URI generated by helpdesk leads to ticket list not specific ticket

  • When clicking on the link generated by the helpdesk instead of being taken directly to the ticket after authentication takes place you are brought to the list of tickets. This does not occur if you already have KACE open and are authenticated to the K1, either through SSO or manual sign in.

    *This is new behaviour in this version and did not occur in 5.5

http://www.kace.com/support/resources/kb/solutiondetail?sol=136976
I was working a ticket with the KACE support team and this was the outcome. Posted here in case anyone was having the same issue.
Posted 10 years ago 2417 views

Comments

  • I have also noticed this. Thanks for taking the time to post this. - Kevino2010 9 years ago
This post is locked
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ