Adobe Acrobat Pro XI installing only as Japanese (even though I checked English)
I downloaded installation file (per phone support agent) from Adobe's tiny.cc/olddownloads site (to install on new Win10 ASUS laptop). But when i install it and then open it, up comes a page of Japanese (or perhaps Chinese) characters (Kanji). Not being able to read that, I cannot work through to change the language from within the program.
I've uninstalled 3x (with Revo, to clean registry, etc.), reinstalled, and every time the same.
Anyone had this problem? I called Adobe Acrobat support but the agent didn't have a clue and referred me to a forum.
Thanks
Charles (chezoik)
I've uninstalled 3x (with Revo, to clean registry, etc.), reinstalled, and every time the same.
Anyone had this problem? I called Adobe Acrobat support but the agent didn't have a clue and referred me to a forum.
Thanks
Charles (chezoik)
0 Comments
[ + ] Show comments
Answers (1)
Please log in to answer
Posted by:
chezoik
8 years ago
Well, I answered my own question! I learned (Adobe's info on languages) that a product's serial number is language-specific. The SN I was using apparently forced the Japanese language module (Locales), though no idea where I got it or why. In any case, I found another serial number for Acrobat XI Pro and used it to reinstall the program and it worked, coming up in English!
Charles (Chezoik)
Charles (Chezoik)
Comments:
-
I never knew that was a thing. - rockhead44 8 years ago
-
Thanks for sharing your resolution... - wynnem 8 years ago