/build/static/layout/Breadcrumb_cap_w.png

update software catalog

I am reaching out regarding an issue I encountered with the software catalog update on the KACE SMA. After deploying the system, I initiated a "Check for Software Catalog Update" process. However, the update has been running for over 12 hours without completing.

When attempting to restart the update, the following message appeared in the log:
ksamupdater - previous process still running, skipping this execution.

Could you kindly confirm if this extended duration is expected, or if there might be an issue with my KACE server configuration?

Thank you in advance for your assistance. I look forward to your guidance.


0 Comments   [ + ] Show comments

Answers (1)

Posted by: KevinG 1 week ago
Red Belt
0

Do a graceful reboot of your SMA using the UI, no hard reboot. Check again after reboot.


Comments:
  • By graceful reboot, do you mean rebooting through the UI in “appliance update>reboot?” - d9x 1 week ago
    • Correct - KevinG 1 week ago
      • still not finished but when I checked the logs from KACE, something like this appeared

        [2024-12-10 12:19:03 +0700] KBOX [info] kfrmcopy: No .frm files of size zero found. Copied all .frm files to /kbackup/mysql.

        [2024-12-10 12:20:05 +0700] KBOX [info] [koptimizetables] KBSYS.INVENTORY optimize note Table does not support optimize, do recreate + analyze instead

        [2024-12-10 12:20:06 +0700] KBOX [info] [koptimizetables] KBSYS.INVENTORY_FAILURES optimize note Table does not support optimize, do recreate + analyze instead.

        [2024-12-10 12:20:07 +0700] KBOX [info] [koptimizetables] KBSYS.SOFTWARE_INVENTORY optimize note Table does not support optimize, recreate + analyze instead.

        [2024-12-10 12:20:11 +0700] KBOX [info] [koptimizetables] KBSYS.SOFTWARE_INVENTORY_FAILURES optimize note Table does not support optimize, do recreate + analyze instead

        [2024-12-10 12:20:12 +0700] KBOX [info] [koptimizetables] KBSYS.REPLICATION optimize note Table does not support optimize, do recreate + analyze instead

        [2024-12-10 12:20:14 +0700] KBOX [info] [koptimizetables] KBSYS.REPLICATION_FAILURES optimize note Table does not support optimize, do recreate + analyze instead


        is this not related to the “check for software catalog updates” process? - d9x 1 week ago
 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ