Assign Computer Assets to a User
Probably something simple, but for the life of me I cannot figure out how to do it. We are running KBOX 1100 now at version 6.3. Noticed one of the new features on the Service Desk, shows how many tickets a user has opened (working) and Assigned Assets (currently zero for all users).
What I am trying to figure out is how to assign assets, such as computers, to users. I thought it would be as simple as opening the asset, but there does not appear to be any options to do that.
Help?
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Posted by:
Hobbsy
9 years ago
As mentioned in the comments to link any asset to a User you will need to add a field to the Asset Type that is signified as "User". Once a value is then added to the Asset record ie it is Assigned to user - Geoff, you will be able to go Settings >User on your KBox and look up Geoff to see the Assets that are assigned to him.
If you want to get clever you could consider writing a ticket rule to populate the user field in your Asset from the user field within Inventory so that all of your Device Assets are assigned to their owners.
I hope that helps
Comments:
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Thanks. - hutcha4113 9 years ago
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Any articles/KB that I could look at to assist in building the rule you mentioned? - hutcha4113 9 years ago
Thanks for the assist though.
Another question though - I assign the asset to myself (as an example) and then assign it to someone else. I thought that KACE would track the entire history of the asset - including who it would be assigned to. I have checked the history (and I am tracking the new field) but there is nothing there related to who had it.
Does that take a while to populate? - hutcha4113 9 years ago