Can a Service Desk ticket be created from the value of a Custom Inventory Rule?
I have a script that queries the windows application event log and finds a specific warning message in a Custom Inventory Rule. If a machine has this message I send a notification to our IT team. Is there a way to make a service desk ticket instead of a notification?
Thanks,
Darren
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Posted by:
chucksteel
8 years ago
In earlier versions of the appliance it was possible to have the notification sent to the service desk email address to create a ticket, but this no longer seems to work.
Comments:
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This is what I was thinking as a possible solution.... oh well.
I have contacted KACE support. I will see what they will say, but I not holding my breath.
Thanks! - dsykes 8 years ago -
KACE support told me to add KACE Root (root@k1000....com) to the users before sending an email to the helpdesk queue.
It worked! This allowed the creation of a ticket, not a pretty one mind you, but one regardless.
K1000 version 6.4.120822 - dsykes 8 years ago-
That's great. Thanks for sharing. - chucksteel 8 years ago
