Can't Enrol a Samsung Galaxy A32 5G - KACE Cloud Mobile Device Manager
Hello
A few months ago I enrolled 10 x Samsung Galaxy A32 5G with no issues - However, I now have 10 more of these devices and I have begun trying to get them all enrolled using the standard way I have done hundreds of times with great success:
- Factory reset the device if it is not already at the Welcome screen.
- Follow the prompts to connect to a cellular or wireless network and apply updates. Skip the step to copy apps and data.
- At the Google account sign-in screen, enter afw#kace as the username.
- Accept the prompts to install the KACE Cloud MDM agent app.
- In the agent app, tap Set Up Device, then accept the prompts to set up device admin access and Google services.
- Enter your KACE Cloud subdomain, sigma3, and tap Next.
- An external browser will launch and you will be asked to log in using your work account.
But with these new phones, I cant seem to do it this way? I don't get the prompt to set up admin access to google services and it will tell me that i need to switch networks?
I have tried 4 different networks, two office ones, my home network and also a hotspot off of my phone, nothing seems to work and if I skip this step it the phone will not have KACE installed on it.
Does anyone know the reason for this? I don't think it is a KACE issue as such, but seeing as i have done this before with the same phone model i just wanted to cover all bases.
Any help here would be greatly appreciated.
Thanks.
Answers (2)
which Android version do the devices use?
which error message is observed?
Comments:
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I believe they are on Android 11. There is no real error message, its just that the device prompt me to select a different network right before I would usually sign into my KACE account. - IM&T 3 years ago
Top Answer
I would say maybe try again, a few days ago I saw that their App was not in the GPlay store but a few minutes ago I checked again and it is there.. soo... maaaaaybe it was because of that
Comments:
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Yes you are quite right, I have just started the process again and it looks like the issue is resolved...
Strange that the App wasn't available for the last few days.
Thanks for your help. - IM&T 3 years ago-
yw! and yeah... that got me confused as well a few days ago lol - RandomITdude24 3 years ago