Creating a ticket via an email generated from a Ticket Rule
I have a ticket that sends emails to another queue (i.e. anotherqueue@test.com). I have verified the ticket rule is working, as I see the emails in the mailbox of anotherqueue@test.com. The issue is I am not seeing the tickets in KACE in the 'another queue' queue. My other queues creating based on emails are working correctly. Is the issue simply the fact that the sender of the email is KACE (otherqueue@test.com)? Here is the configuration from the receiving queue.
| Allow all users as submitters: | |
| Restrict Submitters By Label: | -None-  [Edit]
|
| Allow all users as approvers: | |
| Restrict Approvers By Label: | -None- [Edit]
|
| Ticket Owners By Label: | SharePoint Department [Edit]
|
| Accept email from unknown users: | |
| Allow ticket deletion: | |
| Allow parent ticket to close child tickets: | |
| Grant read/edit permissions to users with an Admin role(admin portal only): |
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Posted by:
mscott@crgt.com
10 years ago
[Edit] The ticket rule does work... those emails really took their time. This is a queue email config issue?
Try this
1. Check the logs on the server (I don't know which ones)
2. Create a new service desk queue and assign the email as root@yourkbox. This might reveal the problem on your box and also allow you to see more system level emails being generated.
3. Do the same thing for www@yourkbox - Jbr32 10 years ago