Do you know why client agent will not communicate with the server
I have installed Agent 7.2.10 onto a windows 10 platform but the computer will not communicate with the server. why when all other computer is work ok
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Posted by:
five.
6 years ago
What have you tried? Did you specify the server when installing? A few troubleshooting steps to try:
http://www.itninja.com/question/k1000-agents-are-not-checking-in-to-kace-server
The easiest way to set the hostname would be to open an elevated command prompt and navigate to
cd %programfiles(x86)%\Dell\KACE (version 7)
cd %programfiles(x86)%\Quest\KACE (version 8)
amptools.exe host=k1100.myserver.com
That will stop the agent service, make the hostname change, and then restart the service.
The easiest way to set the hostname would be to open an elevated command prompt and navigate to
cd %programfiles(x86)%\Dell\KACE (version 7)
cd %programfiles(x86)%\Quest\KACE (version 8)
amptools.exe host=k1100.myserver.com
That will stop the agent service, make the hostname change, and then restart the service.
You could also manually run the inventory. From the same directory above, runkbot 4 0, will manually check-in.
If none of that works, you could uninstall and reinstall:
https://www.itninja.com/question/uninstall-all-versions-of-kace-agent
Amptools.exe uninstall all-kuid
(This will remove the kuid.txt file, so make sure you put it back before reinstalling agent.)
(C:\ProgramData\Dell\KACE\kuid.txt) (version 7)
(This will remove the kuid.txt file, so make sure you put it back before reinstalling agent.)
(C:\ProgramData\Dell\KACE\kuid.txt) (version 7)
Posted by:
AbhayR
6 years ago
Please check the Agent log file. It should point to the exact issue.
C:\programdata\Dell\KACE\user\Kagent.log (version 7)
