Email issues using external SMTP
I have my system setup to use our external SMTP server (Exchange 2010) and emails are sent/received. However, there is a serious time delay issue when an email is sent from the KBox after a ticket has been changed (Owner change, Comment, Resolution, etc) and I'm talking 3-5 minutes. When a ticket is opened any emails are immediate. Does this have anything to do with MySql?
Thanks.
Russ
Thanks.
Russ
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Answers (3)
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Posted by:
RichB
13 years ago
That's normal. Would be nice if we could set the delay like task throughput.
Posted by:
airwolf
13 years ago
Yes, this timeout is normal. The KBOX queues mail and only sends every 5 minutes or so. If you consider this a serious delay, submit a ticket to support. They may be able to modify the setting in your KBOX. This is NOT configurable in the user interface.
Posted by:
cblake
13 years ago
This is by design. It allows multiple updates to be grouped together in a single email to the end users. There are likely other supporting reasons for this behavior as well. If you think we should change this please let us know- Please submit feature requests at http://kace.uservoice.com
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