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Importing tickets into KACE from another system (via csv?)

We are in the process of moving from another help desk system over to KACE and I need to transfer over tickets from the existing system.  I found some references to importing tickets from a csv through google and in ITNinja - but the artcles referenced aren't there.

Can anyone help?

Asked 9 years ago 2200 views
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Answers (1)

Posted by: Hobbsy 9 years ago
Red Belt
0
V. 

You are not able to import tickets into Kace from another system, there was a kb article that used asset to transition tickets, but it was not very successful.
Comments:
  • Thank you - that is very disappointing though - VSwift 9 years ago
    • KACE Professional Services can help you import tickets. It is a fee based service. - jknox 9 years ago
 
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