Is it possible in K1000 Ticket Service to set Work as required?
Hello everybody,
Is it possible to set the work register as required to close a Ticket?
Or is there another way to set time as required by a Ticket before you close it?
Sorry it is the German Help Desk. But i hope you understand what i mean.
Best Regards,
Kevin
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Posted by:
Hobbsy
3 years ago
DanGo you can create a ticket rule that will add a default value into the work list for every ticket, if that works just set that up.
You can get away with writing to the HD_WORK table if you collect the Ticket ID in the array from the select statement.