Duplicate User accounts in KACE1000
Average Rating: 1 based on 1 votes
We noticed duplicate user names created for one user. how to resolve this ? also we want to merge all the tickets to be merged in one single account.
We also wanted to prevent this issue for the future
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Posted by:
Hobbsy
2 months ago
Setup your user import from LDAP correctly and delete the duplicates.
Edit update - when you know which ID you will be keeping, write a ticket rule to replace HD_TICKET.SUBMITTER_ID where the removed ID exists with the preferred User ID
