Is it possible to make multi-tiered or if/then sections in the ticket creation screen?
Much like the multi-tier capability in the Categories section using the :: delimiter, I'd like to make multi-level dropdowns in the main ticket area, if possible. I have a request to make a queue with some if/then logic.
Thanks for any help possible,
-brady
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Answers (1)
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Posted by:
nshah
8 years ago
There current isn't a way to tier nest or do if/then type of statements in the KBOX. The "::" is what is available. You could get creative with the Ticket Rules but that would have to be thought out to make selections in pre-created drop downs.
Comments:
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Thanks for the quick response.
Is the "Categories" section the only place that :: can be used? - Brady Williams 8 years ago-
I believe so. I can't think of another area that would use those as a deliminator. - nshah 8 years ago
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That's a shame.. It would come in very handy around here. I'll poke around the uservoice and see if it's being discussed, at all.
Thanks again. - Brady Williams 8 years ago
