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K1000 service desk customization

Running on Kace k1000 5.4sp1

I have problems with K1000 Service Desk customization where i want to create a custom field with the field type set to User.

 

The problem is that if I create the custom field as above, the problem at the USER end will be

After i change the custom field permission to user modify, i can get a better output which is

this is okay for the end user but when it comes to User who approve tickets, i will have the same problem on the Approving side

 

Hopefully the diagram helps a lot. Thankss

Asked 11 years ago 3312 views
1 Comment   [ + ] Show comment
  • This is something I am dealing with as well in that the "Approver" only will get access to modify custom fields when they are also the "Submitter" of the ticket or an "Owner". And it makes sense as Users cannot go into other Users tickets. What would be very functional is to have a new permission called "User/Approver Modify". This exact scenario is preventing us from leveraging jquery scripting against a custom field where we want to hide the custom field under certain conditions. ie we can when the Submitter = Approver, but when Submitter <> Approver the field is visible (read only). ***Please advise if a soulution is provided for you***
    Thank you!
    Greg - gabbenante 10 years ago

Answers (2)

Posted by: chucksteel 11 years ago
Red Belt
0

That looks like something you might have to submit to tech support for an answer. Have you tried sending this to them?

Comments:
  • thanks chucksteel. for asia region, i have to go to APAC which takes pretty lengthy enquiries.

    i guess its one of the bug in the latest k1000 5.4sp1 - fidzul.yahya@bagnetworks.com.bn 11 years ago
  • in my prev experience, theres this man who has been very helpful and very supportive when im doing upgrade to 5.4sp1. but other tech support arent able to be as supportive as him - Mr M.A - fidzul.yahya@bagnetworks.com.bn 11 years ago
Posted by: jdornan 11 years ago
Red Belt
0

Open a ticket, there is something amiss here.

Comments:

Posted by:

fidzul.yahya@bagnetworks.com.bn Senior Yellow Belt
Ninja since: 11 years ago

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