K1000 Service Desk Incoming email not working
I've recently been trying to setup the Service Desk function on our K1000, but I can't get it to create tickets from email. Outgoing mail is working fine i.e. when I manually create a ticket an email is set out to the ticket owner. These are the settings I'm using:
And on the queue:
Any ideas what I might be doing wrong?
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Answers (1)
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Posted by:
jknox
10 years ago
Check your configuration against this: http://www.kace.com/support/resources/kb/solutiondetail?sol=114347
Comments:
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All working now thanks. the firewall was blocking the POP3 traffic - BowdenJ 10 years ago
That said you will probably need an MX record created in DNS for you kbox.
Also make sure that if the kbox doesn't recognize the user you're sending from that the queue allows mail from unknown senders. - h2opolo25 10 years ago