Content tagged with K1000 Service Desk

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ParentChild tickets and total hours

By: amwoods 4 days ago 0 views

Nico_K answered 3 days ago

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Service Desk Ticketing Integrate with Telegram

By: Nzw 3 months ago 0 views

KevinG answered 3 months ago

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Email to kace is not working

By: Lewis24 4 months ago 0 views

KevinG commented 4 months ago

blog post

KACE Korner from LightSpeed PM - KACE Customization

By: Hobbsy 5 months ago 1.8k views

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Turn off or hide the Queue default layout?

By: dsteinhauser 11 months ago 0 views

sven.hain commented 10 months ago

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Anyway to restrict owners to have access, close and modify only their own tickets

By: akmagnum 1 year ago 0 views

Hobbsy answered 1 year ago

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Asistance with Service Desk Reports

By: raul102801 1 year ago 0 views

Hobbsy answered 1 year ago

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Kace Ticket Rule - email queue owners on ticket transferred to queue

By: LeperMessiah 1 year ago 0 views

RyanTech answered 1 year ago

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Custom Rule for additional notifications

By: tgrinnell 1 year ago 0 views

Hobbsy answered 1 year ago

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How to properly setup child tickets in kace service desk so the same info from parent ticket shows up on the child ticket?

By: LeperMessiah 1 year ago 0 views

Hobbsy answered 1 year ago

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Generate service desk ticket when device asset status set to Reserved

By: DMJachimowicz 1 year ago 0 views

Hobbsy answered 1 year ago

blog post

Error: 535 5.7.139 Authentication unsuccessful - while using O365 with basic authentication on the SMA Service Desk

By: RandomITdude24 1 year ago 7.5k views

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Duplicate Ticket Notifications After Upgrading K1000 to 13.383

By: jetson 1 year ago 0 views

RodSilva answered 1 year ago

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Add resolution field to ticket list view

By: TorontoMapleJays 1 year ago 0 views

Hobbsy answered 1 year ago

blog post

Setting a Default Label for Knowledge Base Articles

By: pnorman@Quest 2 years ago 1.8k views

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Create a rule for send an email to specific KACE administrator when a new ticket arrive to specific Queue

By: floresc 2 years ago 0 views

JordanNolan answered 2 years ago

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Create a KACE Ticket Rule to change Due Date based on custom field

By: trankin 2 years ago 0 views

trankin answered 2 years ago

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Why a single user is now getting the error "User is not allowed to update the ticket." when replying to an email from KACE Service Desk?

By: bmcmillan 2 years ago 0 views

bmcmillan answered 2 years ago

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Merge ticket weirdness

By: Mashby1 2 years ago 0 views

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Assistance with Report - SQL Query to populate data in feilds

By: mscott003 2 years ago 0 views

mscott003 answered 2 years ago

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Using Service Desk for Chance Control - Select Approver

By: mscott003 2 years ago 0 views

barchetta commented 2 years ago

blog post

Controlling SMTP AUTH on your Office365 may break your SMA SD email capabilities

By: RandomITdude24 2 years ago 3.7k views

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Prevent Child Ticket from Closing Parent

By: abryantfsb 2 years ago 0 views

abryantfsb commented 2 years ago

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Kace Service Desk REST API GET tickets: possible values for the "shaping" parameters

By: gkef1996 2 years ago 0 views

gkef1996 answered 2 years ago

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Ticket Rule to create email alert if ticket status is still "new" after 2 hours

By: ewittrock 2 years ago 0 views

ewittrock commented 2 years ago

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Layered approvals in Service Desk

By: rayken85 2 years ago 0 views

rayken85 commented 2 years ago

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Email notification of new tickets only from users as opposed to admins

By: wakeside917 2 years ago 0 views

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Service Desk "Also close parent ticket" check box set to unchecked by default

By: Soloman007 2 years ago 0 views

akmagnum commented 2 years ago

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Kace SMA 12 accented letters issue

By: samijuke 3 years ago 0 views

samijuke answered 3 years ago

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Custom Field query for tickets

By: wrightbaj 3 years ago 0 views

wrightbaj commented 3 years ago

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Create a report of reopened tickets for data analysis

By: akmagnum 3 years ago 0 views

Hobbsy answered 3 years ago

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Service desk - several queue with same answer email

By: nicolascoquet 3 years ago 0 views

KevinG answered 3 years ago

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What is the best practice for setting up approvers?

By: jimdbennett 3 years ago 0 views

KevinG answered 3 years ago

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Custom Field query: - How to Select Value for Specific User and not get a list?

By: RyanTech 3 years ago 0 views

RyanTech commented 3 years ago

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How to add comment to ticket automatically (ticket rule)

By: itsamurai 3 years ago 0 views

Nezabudkacep commented 3 years ago

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What 3rd party reporting tools are people using to get charts, graphs etc. out of Kace SMA

By: scarpent 3 years ago 0 views

scarpent commented 3 years ago

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KACE Service Desk Rule - change CC to Submitter

By: adowson 3 years ago 0 views

Hobbsy answered 3 years ago

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K1000 work report by Submitter (service desk)

By: theatrebyte 3 years ago 0 views

Michelle.ashby answered 3 years ago

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Multi-stage approval concept

By: mamabox 3 years ago 0 views

Hobbsy answered 3 years ago

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Secure Attachments in Service Desk Feature - If I turn this off, will anyone be able to access attachments to tickets they didn't submit?

By: caitlynmcorey 3 years ago 0 views

Nico_K commented 3 years ago

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Is there any such thing as a "conditional" child ticket?

By: erzeszut 3 years ago 0 views

Hobbsy commented 3 years ago

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What is the best way to handle a tiered service desk configuration?

By: cbentley 3 years ago 0 views

Hobbsy answered 3 years ago

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Is it possible in K1000 Ticket Service to set Work as required?

By: DangoIT 3 years ago 0 views

Hobbsy answered 3 years ago

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Using a ticket rule to email on ticket save for portal-created tickets

By: erzeszut 3 years ago 0 views

jleitsch answered 3 years ago

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Service Desk for Multiple Sites (Organizations)

By: rruhl 3 years ago 91 views

rruhl commented 3 years ago

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Tickets Submitted to Service Desk are now showing some header code

By: onecogmind 4 years ago 567 views

ndunn2000 commented 3 years ago

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User labels not active after ldap import

By: dolsen 4 years ago 205 views

dolsen answered 4 years ago

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Is there a way to automate assigning ticket owner and submitter via email?

By: JRUGAMA 4 years ago 299 views

Hobbsy answered 4 years ago

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Check box for new employee requirements

By: dnapier6770 4 years ago 212 views

dnapier6770 commented 4 years ago

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Creating Service Desk Reports: Last X days by Location, Top Problem Users

By: wakeside917 4 years ago 232 views

Hobbsy answered 4 years ago

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