Looking to write a script that will input data entered into 1 field (username) into a separate field (Title)

Question

Want data entered in this field to be copied here

Answer

Would you want that to happen only during one step of the process? OR do you want the ticket title to change whenever the username field changes?

Answer

really only need it to happen once since the username should not be changed after ticket is created

Answer

This is a 2 month old question but this relatively simple:

HD_TICKET.CUSTOM_FIELD_VALUE9 =HD_CUSTOM_FIELD_VALUE15

In this case we are copying 15 into 9.

(USE WHATEVER FIELD NAMES HAVE YOU, ON SAVE)

we do this all the time because kace doesnt care about process tickets in multiple queues. Accept we use parent.custom.field

Use a where statement like

HD_TICKET.CUSTOM_FIELD_VALUE9 = null

Scripting