Mac question :)
Some of my Mac clients are in K1000, but show they are not connected. Whats interesting is they are turned on. However, after the user logs in, the Mac shows its connected..anyone have an idea why this happens? Should we set the Mac not to sleep?
OS is El Capitan 10.11.4
OS is El Capitan 10.11.4
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Posted by:
ajkunes
8 years ago
I have seen this. Usually if you run the Uptime command you will find that they have been on for an excessive amount of time. A quick restart resolves the issue. At least until the next time when the user decides to go a few months without restarting. In our environment this isn't healthy for several reasons, filter, printing, server shares,.....
Comments:
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Restarting the AMPAgent service will also restore the connection:
sudo /Library/Application\ Support/Dell/KACE/bin/AMPctl restart - chucksteel 8 years ago-
Yes, but this assumes you can talk to the device or want to go through the effort of launching terminal. Usually if we lose Kace the client has also stopped talking to Apple Remote Desktop. 8000+ clients, it's just easier to restart the client. - ajkunes 8 years ago
Posted by:
KACE_Irwin
8 years ago
Is this on physical Mac's or a portable? It looks like these are portables. If so, when the system goes to sleep it will turn off the wireless and physical internet connections. I've linked a Mac article.
https://support.apple.com/en-us/HT201714
Posted by:
rpsolis
8 years ago
We set our Macs to not sleep, like we set them on Windows machines. The issue has seemed to stop and now shows a good agent connection. Thanks!