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Microsoft Office 2013 64bit installation failing.

Hi,

I encountered issues while installing Microsoft Office 2013 64bit on few machines. It is not removing existing Office 2010 completely and resulting in Office 2013 failure.
Prior to the Office 2013 64bit installation, I have already removed 32bit office components (Visio,Project etc..) if any present on the machine.

Could anyone let me know, whether is there any log i can check for the reason for Office 2013 failure or any resolution?

Thanks
Asked 8 years ago 2016 views
0 Comments   [ + ] Show comments

Answers (1)

Answer Summary:
Posted by: apptopack 8 years ago
Red Belt
1

Top Answer

Use office scrub tool to completely remove the earlier office products.

http://blogs.technet.com/b/odsupport/archive/2014/11/03/how-to-uninstall-office-2010-and-move-to-office-2013-click-to-run-or-volume-license.aspx

http://blogs.technet.com/b/odsupport/archive/2011/04/08/how-to-obtain-and-use-offscrub-to-automate-the-uninstallation-of-office-products.aspx

Comments:
  • Thanks Vignesh for the reply. Actual issue is, when I deploy Office 2013 x64 bit, it is successfully uninstalled existing 2010 and upgraded to 2013. But on few machines, it is corrupting 2010 and 2013 not installing. So I wanted to know the root cause, hence looking for the Office installation log location which helps me in troubleshooting. Please advise on where to check for Office installation logs.

    Thanks - rvprasad 8 years ago
    • If you are using config file along with the setup.exe then edit the config file and add logging.
      <Configuration Product="PROPLUS">
      <Logging Type="Verbose" Path="c:\logs" Template="MS_OFFICE_2013_PROPLUS_SP1_64-bit_INST(*).log" />
      <Setting Id="SETUP_REBOOT" Value="Never" />
      <Setting Id="AUTO_ACTIVATE" Value="1" />

      </Configuration> - apptopack 8 years ago
 
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