/build/static/layout/Breadcrumb_cap_w.png

Notification if my assigened assets change

Hello, 
is it possible to send a notification mail if the user assigned assets change? We want to send the user an automatic mail if an assets is assigned or unassigned from their user account. 

If possible the text in the mail should contain the currently assigned assets. 

Thanks for help 
Asked 8 years ago 966 views
2 Comments   [ + ] Show comments
  • No and Yes, when you change it with a ticket then yes, otherwise no. As far as I know. - svmay 8 years ago
  • You need to have Asset History retention enabled, though I can't find the exact field to select. Here is a sample query to show ownership changes in the past day. If it works, then you can write a Custom Ticket Rule to generate emails:
    SELECT * FROM ASSET_HISTORY WHERE CHANGE_TYPE = 'Modification' AND FIELD_NAME = 'OWNER_ID' AND `TIME` > SUBDATE(NOW(), INTERVAL 1 DAY) - JasonEgg 7 years ago

Answers (0)

Be the first to answer this question

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ