please help me on getting on the each ticket queue with latest comments
Here's my codes:
but i can't even pick the latest comments each of the ticket.
select
DATE_FORMAT(HD_TICKET.CREATED,'%b %d %Y %I:%i:%s %p') as 'Created' ,
CONCAT(IF(Q.TICKET_PREFIX = 'TICK:','TICK:', Q.TICKET_PREFIX),LPAD(HD_TICKET.ID, 4, '0')) as 'Number' ,
HD_TICKET.TITLE as 'Title' ,
Q.NAME as 'Queue' ,
HD_CATEGORY.NAME as 'Category' ,
if((LENGTH(U2.FULL_NAME) = 0), U2.USER_NAME, U2.FULL_NAME) as 'Submitter' ,
(select FULL_NAME from USER where ID= HD_TICKET.APPROVER_ID) as 'Approver' ,
HD_STATUS.NAME as 'Ticket Status' ,if((LENGTH(U1.FULL_NAME) = 0), U1.USER_NAME, U1.FULL_NAME) as 'Person in Charge' ,
HD_TICKET.DUE_DATE as 'Due Date' ,
HD_TICKET_CHANGE.TIMESTAMP,
HD_TICKET_CHANGE.COMMENT,
HD_TICKET.CUSTOM_FIELD_VALUE13 as 'IS Complete Time' ,
HD_TICKET.CUSTOM_FIELD_VALUE31 as 'Renewal Date'
from (HD_TICKET)
LEFT JOIN HD_STATUS on (HD_TICKET.HD_STATUS_ID = HD_STATUS.ID)
LEFT JOIN HD_IMPACT on (HD_TICKET.HD_IMPACT_ID = HD_IMPACT.ID)
LEFT JOIN HD_CATEGORY on (HD_TICKET.HD_CATEGORY_ID = HD_CATEGORY.ID)
LEFT JOIN HD_PRIORITY on (HD_PRIORITY.ID = HD_TICKET.HD_PRIORITY_ID)
LEFT JOIN USER U1 on U1.ID = HD_TICKET.OWNER_ID
LEFT JOIN USER U2 on U2.ID = HD_TICKET.SUBMITTER_ID
LEFT JOIN USER U3 on U3.ID = HD_TICKET.APPROVER_ID
LEFT JOIN HD_QUEUE Q on Q.ID = HD_TICKET.HD_QUEUE_ID
LEFT OUTER JOIN HD_TICKET_CHANGE ON HD_TICKET_CHANGE.HD_TICKET_ID = HD_TICKET.ID
LEFT JOIN MACHINE M1 on M1.ID = HD_TICKET.MACHINE_ID
LEFT JOIN HD_TICKET_APPROVAL_PARENT HTAP on HTAP.HD_TICKET_ID = HD_TICKET.ID
LEFT JOIN HD_SERVICE_STATUS HSS on HD_TICKET.HD_SERVICE_STATUS_ID = HSS.ID
LEFT JOIN HD_SERVICE_TICKET HST on HST.ID = HD_TICKET.SERVICE_TICKET_ID
LEFT JOIN HD_SERVICE HS on HS.ID = HST.HD_SERVICE_ID
LEFT JOIN HD_SERVICE_TYPE HSTT on HSTT.ID = HS.HD_SERVICE_TYPE_ID
LEFT JOIN HD_TICKET_TEMPLATE on HD_TICKET_TEMPLATE.ID = HD_TICKET.TICKET_TEMPLATE_ID and HD_TICKET_TEMPLATE.QUEUE_ID = HD_TICKET.HD_QUEUE_ID
where 1 = 1 AND
(( HD_TICKET.HD_QUEUE_ID in (8,5,6,85,9,11,10,2,12,14,13) ) OR ( (HD_TICKET.OWNER_ID = 151) or (HD_TICKET.APPROVER_ID = 151) or (HD_TICKET.SUBMITTER_ID = 151) or
EXISTS (
select *
from HD_TICKET_APPROVAL HTA,
HD_TICKET_APPROVAL_STAGE HTAS
where HTA.HD_TICKET_ID = HD_TICKET.ID
and HTA.HD_TICKET_ID = HTAS.HD_TICKET_ID
and HTA.USER_ID = 151
and HTA.APPROVAL = 'info'
and HTAS.APPROVAL_DATE = '0000-00-00 00:00:00'
) )) and ((HD_STATUS.STATE not in ('closed') and (
(!HD_TICKET.HD_USE_PROCESS_STATUS and HD_TICKET.SERVICE_TICKET_ID and HD_TICKET.IS_PARENT)
or
(HD_TICKET.SERVICE_TICKET_ID = 0 or (HD_TICKET.SERVICE_TICKET_ID and !HD_TICKET.IS_PARENT))
))
or (HSS.STATE not in ('closed') and (HD_TICKET.HD_USE_PROCESS_STATUS and HD_TICKET.SERVICE_TICKET_ID and HD_TICKET.IS_PARENT))) and HD_TICKET_CHANGE.COMMENT is not NULL order by HD_TICKET_CHANGE.TIMESTAMP DESC;
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